Information Technology Specialist (Quality Assurance Manager)

Washington, D.C
Jul 29, 2021
Jul 31, 2021
Full Time


The Administrative Systems Office (ASO) is a matrix organization with two divisions. The Strategic Planning Division is responsible for strategic planning, communication, budget formulation and defining the services for three portfolios: human resources, financial management, and support systems. The Systems Execution Division is responsible for developing, operating, and maintaining the products and services that meet customer requirements.

Learn more about this agency


The Systems Execution Division is comprised of four branches: Operations & Maintenance, Application Support, Infrastructure, and Systems Development. This position is located within the Department of Administrative Services (DAS), Administrative Systems Office (ASO), Strategic Planning Division (SPD).

The incumbent will report to the Strategic Planning Division Chief of the Administrative Systems Office. Duties of this position include, but are not limited to:
  • Working with the Project Managers, Branch Chiefs, Portfolio Managers and the Chief of Systems Execution to create a partnership with the common goal of quality. Acting independently and creating a working partnership with all responsible parties while still reporting pertinent information to the Deputy Chief;
  • Refining strategic plans as needed to implement quality gates throughout the project within ASO. Strategies include proactive means to identify potential concerns with a project, touch point areas where systems transfer data with other systems or are dependent upon other systems. Communicating approved quality control gates to all parties concerned once plan the has been adopted;
  • Acting as a source for independent review of all projects to ensure the quality expectations have been achieved. Independent analysis of specific projects. Responsible for internal reviews of IT projects and managing the Change Control Process for all applications;
  • Promoting a cultural shift to include quality as a common goal for every project;
  • Improving the tools and techniques to measure quality within ASO. This is a changing environment and the quality assurance assessment should be flexible;
  • Reviewing the Information Technology Project Management Dashboard (ITPM) to provide management an accurate picture of the health of a project and ensure accurate reporting;
  • Implementing Change Management policy and supporting procedures in conjunction with the ITPM program;
  • Assessing work products, cost and resource productivity to ensure alignment with project plans;
  • Developing and implementing ASO quality assurance policy, guidance, and procedures;
  • Creating methodologies, templates, guidelines, checklists, and other artifacts to establish repeatable processes;
  • Participating and facilitating change control boards;
  • Serving as liaison with auditors for ASO IT issues. Tracking and serving as the central point of contact for artifacts required in and audit; and
  • Reviewing Root Cause Analysis to ensure compliance.

  • Travel Required

    Not required

    Supervisory status

    Promotion Potential


    Conditions of Employment

  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non-competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at . For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification .
  • All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
  • All new AO employees must identify a financial institution for direct deposit of pay before appointment.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
  • If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.

  • Qualifications

    Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

    Basic Requirements: Individuals must have Information Technology (IT) related experience demonstrating each of the four competencies listed below.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and make recommendations.
  • Specialized Experience : Applicants must have one year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in developing network management, hardware/software security implementation and developing standard operating procedures.


    This position does not require education to qualify.

    Additional information

    The AO is an Equal Opportunity Employer.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

    You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    For this job announcement the following documents and/or information are required:
    • Resume - Any written format you choose to describe your job-related qualifications.
    • Citizenship - Include country of citizenship on resume.
    • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
    • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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