Communications Operator

Location
WASHINGTON, District of Columbia-WASHINGTON
Posted
Jul 29, 2021
Closes
Sep 02, 2021
Ref
210001GO
Function
Communications
Industry
Healthcare
Hours
Full Time
The Communications Operator will provide communication services throughout Children's National Health System, utilizing a computerized telephone and paging system. Demonstrate excellent customer focus and dedication to meet the expectations and requirements of internal and external customers. Perform administrative duties as assigned. This position may be subject to variable hours and shifts.

Qualifications

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Customer service experience (Required)

Functional Accountabilities
Customer Service
  • Provide communication services for the hospital population using a computerized telephone and radio paging system; answer inquiries by clarifying desired information: researching, locating, and providing information.
  • Demonstrate effective verbal and written communication, as well as reading and comprehension skills.
  • Answer telephones in a timely manner, eliminate wait times and dropped calls.
  • Establish and maintain effective relationships with team members and client base.
  • Provide assistance to walk-in visitors.
Accountability
  • Ensure customer needs are met; enhance organization reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value; rapidly escalate issues impacting customer service and productivity, and engage in the department LEAN performance improvement activities.
  • Operate and maintain the Xtend Computerized Phone System; ensure accuracy of department information (i.e. update directories, on-call schedule, etc).
  • Maintain knowledge of personnel, departments, and schedules of on-call staff; stay up to date with organizational news and information.
  • Review and respond to calls, emails, and fax requests; other support duties as needed
  • Maintain records of all actions taken and update reference files; maintain a log of issues and appropriately hand off to incoming staff.
  • Maintain awareness and mindfulness of break and shift change impact on call center operations.
Emergency Response
  • Maintain knowledge of Communications Operator emergency response protocols.
  • Facilitate emergency response for all emergency situations in the health system, monitor department alarm systems; rapidly notify appropriate personnel in the case of an emergency .
  • Maintain and record all actions taken.

Organizational Accountabilities

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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