Employee Service Center Manager

Rockville, MD
Jul 28, 2021
Jul 30, 2021
Full Time
Job Description Are you interested in working for a mission-driven organization that continues to grow and is dedicated to providing quality services to its residents? Do you want your next job to offer you the opportunity to serve while allowing you to grow personally and professionally? Explore careers at Charles E. Smith Life Communities ABOUT CHARLES E. SMITH LIFE COMMUNITIES At Charles E. Smith Life Communities (CESLC), we have team members who live our mission every day to provide quality health care and meaningful life experiences to older adults. CESLC provides a wide variety of career opportunities on our beautiful 38-acre campus located in Rockville Maryland. A career at CESLC offers an exciting opportunity to join a nonprofit faith-based organization where our team of over 1,000 members represent a very wide range of cultural backgrounds, ethnicities and faiths. Our Best in Class Total Rewards package includes market leading compensation and benefits, including affordable, high quality health coverage through Carefirst Blue Cross Blue Shield. Why choose Charles E. Smith Life Communities? Experience Matters: Competitive hourly rate based on years of experience Employer of Choice: Variety of schedules and shifts available including Full-time, Part-time, and PRN Work/Life Balance: Generous Paid Time Off package with carryover annually. Education: Various scholarships and tuition reimbursement LOCATION This position is based at the Smith-Kogod Residence, located at 6121 Montrose Road in Rockville, Maryland. OUR EMPLOYEE SERVICE CENTER MANAGER POSITION The Employee Service Center Manager is responsible for providing operational and technical leadership and support to the HR service center team which is accountable for ensuring all associates, leaders, and Human Resources team inquiries are accurately addressed in a professional, timely manner. The manager is responsible for driving business results through a focus on compliance, quality and associate/customer satisfaction. The Employee Service Center Manager works closely with the Vice President, Human Resources to provide operational, and strategic leadership for the service center function and works closely with the associates, leaders, and HR colleagues at Charles E. Smith Life Communities. This is a FULL TIME position with EXEMPT status and offers the opportunity for some REMOTE WORK after an orientation period. MAIN RESPONSIBILITIES Develops and implements the Employee Service Center, including a consistent focus on strategy, standards and procedures to support organizational and HR initiatives and meet associate needs. Responsible for maintaining a central point of contact for all associates and leaders to resolve all HR questions. Establishes performance levels and service standards to ensure productivity meets or exceeds service and quality standards. Develops, assesses, and monitors all service center practices to ensure effectiveness, efficiency, and compliance with applicable legislation and internal HR policies. Oversees implementation, use of and improvements to technology, tools, and processes used in the operation of the service center. Oversees hiring, training and development of all service center staff and provides regular feedback and coaching on performance. Develops and maintains relationships with third-party vendors and/or contractors. Identifies opportunities to increase efficiencies with internal stakeholders to better meet their needs and the needs of the organization. Leads the identification and implementation of best-practice solutions to improve the associate experience. Demonstrates an advanced understanding of metrics, selecting relevant and insightful metrics to track and analyze. Able to identify patterns, predict data outcomes, and use information to shape programs that affect business strategy. Employs evidence-based decision making and supports key decisions with data. Evaluates existing technology and advocates for investments in new technology to meet data requirements. EDUCATION & TRAINING Requirements Post-secondary education (or equivalent) in Human Resources, Business, or related field. Minimum of 5 years of progressive work experience. Minimum of 2 years of progressive employee service center experience. Advanced knowledge of state and federal laws and regulations that influence HR Knowledge of HR functions such as compensation, benefits, and employee relations. Ability to integrate knowledge into design and implementation of integrated service center strategy. Demonstrated ability to lead in a team environment with a focus on collaboration and knowledge sharing. Excellent communication skills with ability to interface with all levels of the organization, influence decision makers and manage expectations. Preferences Experience working in senior care or a health care organization. Prior experience managing a service center function. THANKS Thanks for your interest in joining CESLC and the team in our HR Department LI-MB1

Similar jobs