Small Business Banker - Restaurant Park
Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. A' In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell"A' or "Cellular"A' in the contact information of your application.A' At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.Branch Banking serves more than 70 million consumer and small business customers through a distribution network consisting of approximately 4,900 retail banking branches, complemented by online and digital channels, and a network of 13,000 ATMs across 36 states and Washington, DC A' Branch Banking includes the regions, Branch Banking Operations and Supervision, and Consumer Banking National Business Development.As a Small Business Banker at Wells Fargo you will be responsible for:A cents € cents Acquiring, servicing and growing relationships with small businesses that typically have annual gross sales between $100k and $1MMA cents € cents Works proactively to seek new customers and engage with existing customers to understand what is most important to them and help with their current and future financial needsA cents € cents Acts as the primary relationship manager for a portfolio of small business customers in an assigned territory using customer relationship management tools and systems and coordinate efforts that require resources and partners across the bankA cents € cents Builds and grow relationships with a dedicated book of small business customers asking questions to learn about their financial needs, understanding customers A' goals; and sharing how Wells Fargo can help by following up through proactive outreach, via phone or in-person visits, and set, plan and execute appointmentsA cents € cents Completes service requests, identifying, resolving customer concerns by following resolution protocolA cents € cents Maintains primary focus on small business products and services; serve or refer the small business customers A' consumer needsA cents € cents Engages with customers in all phases of the business life cycle while following policies and leveraging product knowledgeA cents € cents Conducts needs based conversations identifying credit, deposit and servicing processing needs of customersA cents € cents Builds relationships with branch employees making introductions to appropriate partners to help meet customer s broader financial needsA cents € cents Participates in community organizations and building relationships with centers of influenceA cents € cents Serves as a leader in managing risk; understand and manage risks in the business, adhere to policies, procedures & controls and ensure compliance with applicable laws, rules & regulationsA cents € cents Explains and demonstrates self-service mobile options to customersThis SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction.A' A' As such, this position requires compliance with the SAFE Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.A' A' Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.Required Qualifications3+ years of experience in one or a combination of the following: business, retail, recommending products and services, or customer service, as demonstrated through work, military, or education1+ year of experience providing product and service consultation to small businesses1+ year of financial lending experienceDesired QualificationsKnowledge and understanding of book of businessExperience using strong business acumen to provide financial services consultation to small business customersExtensive knowledge and understanding of bank lending programs, credit policies, and specialty productsCustomer service focus with experience handling complex transactions across multiple systemsExperience building and maintaining effective relationships with customers and internal partnersProficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleaguesKnowledge and understanding of retail compliance controls, risk management, and loss preventionAbility to educate and connect customers to technology and share the value of mobile banking optionsAbility to interact with integrity and professionalism with customers and employeesHigh motivation with ability to successfully meet team objectives while maintaining individual performanceExperience mentoring and peer-coaching othersAbility to manage expectations and conduct follow-ups with customers and Wells Fargo partnersRelevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reportingRelevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting1+ year of experience managing a dedicated book of small business customers across assigned territoryJob ExpectationsThis position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site () provides the MU4R questions and registration required for employment in this position.Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary.Successful completion of the Senior Business Specialist Academy within three months of offer.Street AddressMD-Annapolis: 171 Jennifer Rd - Annapolis, MDDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Benefits SummaryBenefitsA' Visit benefits information.