Technical Support Specialist

Frederick, MD
Jul 20, 2021
Jul 30, 2021
Full Time
This position is open due to an internal promotionHours are M - F from 8:00am-4:30pmJob Summary:The Product specialist is responsible for providing technical support employee's, and customers.A' Answers technical service and product request/complaints from sales team and customers.Participates in the overall product strategy, development and manufacturing coordination for new products.A' Search for ways to improve existing products and develop new productsEssential functions: Answers product related questions from customers and internal/external departments. Monitors frequently asked questions and determines ways to make customers more knowledgeable of our products and processes. Achieves & maintains good rapport with customers and sales managers to give them best possible service Participates in the manufacturing coordination of new or improved products. Utilizes Salesforce to log cases Initiates new part number and prototype request forms. Processes engineering change request forms. Initiates defect reports as required.A' We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.