Mgr Network Construction

Crown Castle USA Inc
Columbia, MD
Jul 28, 2021
Aug 01, 2021
Specialty Trades
Full Time
Position Title: Manager Network Construction Position Summary Responsible for the day-to-day activities of the fiber construction teams within an assigned geographic area. These area based teams all perform their duties within the service territory and focus on vendor management, work order execution, construction, and restoration of Crown Castle fiber networks and services that are consistent with all defined standard operating processes and procedures. The position will work with all cross-functional areas on improving the quality of processes, deliverables and the end-to-end customer experience. Common activities will involve area data identification, collection, analysis, and reporting; along with understanding operational business functions and processes. Each fiber construction team is expected to maintain open communication across all areas of the business and work as a unit with consistency while building, implementing, and restoring or maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for delivering key KPIs for their area of responsibility including but not limited to OpEx spend, MTTR, % On-Time Install, fiber complete for small cell, and installed enterprise revenue. Essential Job Functions * Manage a team of Supervisors of Fiber Construction and Fiber Construction Managers in support of the District(s) construction demands, Cap and OpEx management, as well as KPIs. * Work jointly with leadership from NOC, Engineering, Field Operations, and Change management teams. * Establish, monitor, and manage Key Performance Indicators (KPIs) of deliverables and supporting workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved process efficiencies and performance * Maintain knowledge of technology in use, and/or under development for its impact or potential impact on the operational business process * Manage the assigned areas respective CAPEX and OPEX budgets * Maintain quality service by understanding and enforcing organization standards * Develop and coach direct employees, as well as ensuring similar opportunities through-out the team. Identify training gaps and create a career path for team members. * Manage fiber construction network maintenance support 24 hours, seven days a week, 365 days a year * Schedule and prioritize the workload of the fiber construction and external vendor resources within an assigned area * Develop & implement district level long term planning and resource planning to support future growth * Partner with utility and municipal providers to streamline permit application, process, and initiatives such as the FCC's One Touch Make-Ready program. * Manage team of leaders and individual contributors for the purposes of (including but not limited to): * Management of external vendors necessary for timely completion and within budget * Initial construction reviews in accordance with project specifications. * Oversee site construction, managing schedule, and resources on all projects * Ensure that all jobs are maintained in a project tracking system with complete accuracy. * Coordination of all permitting and licensing activities. * Development of permit and construction plans * Manage the Vendor evaluation and selection process. * Ensure all work is completed in accordance with Crown Castle construction standards, processes, and procedures. Act as a key contributor to continued growth and improvement in each of these. * Act as Crown Castle safety observer and Quality Assurance representative while at the site ensuring compliance with Crown Castle safety program and related workmanship practices.#06022021