Service Manager

Employer
The Goodyear Tire & Rubber Company
Location
Rockville, MD
Posted
Jul 28, 2021
Closes
Jul 30, 2021
Ref
2142449872
Hours
Full Time
Service Manager - Rockville, MD Date: Jul 3, 2021 Location: Rockville, MD, US, 20852 Company: Goodyear Job Req ID: JR-40057806 Goodyear. More Driven. IMMEDIATELY HIRING - APPLY TODAY Safety is our priority! COVID-19 protocols are in place, including mandatory face coverings, social distancing, disinfection standards, and others to protect our associates and our guests. Roll by Goodyear is an innovative new way to purchase and install tires that is simpler and more convenient than traditional tire stores. Roll by Goodyear offers three easy installation options, including a valet pick up and drop off as well as mobile van installation, and can be found in beautiful, outdoor lifestyle centers for convenient drop off, all at no extra cost. Our goal is to provide an effortless experience that gives people the freedom to focus on the things that matter! Roll by Goodyear is currently located in the Metro DC and Greater Philadelphia markets. General Description: As a Service Manager you will gain hands-on experience in one of Goodyear's auto service centers by making meaningful connections while delivering outstanding service. You will also be responsible for managing the service department effectively by scheduling associates, service appointments and organizing work flow to deliver quality work on time to guest. We encourage you to allow us to invest in your success as you invest in ours; apply today! Responsibilities will include, but will not be limited to: * Manage the service department effectively by scheduling associates, service appointments, and organizing work flow to deliver quality work on time to guests * Help drive and reach sales goals through guest interactions including tire and service sales * Build guest relationships and ensure guest satisfaction by being the liaison between technicians and guests * Responsible for contributing to the training and development of service department associates * Articulate all warranties, promotions, and advertisements * Utilize tools provided to make recommendations to guests based on manufacturing guidelines * Maintain a clean and safe work and guest area * Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting. Basic Qualifications: * Minimum 1 year of previous Automotive Service management experience * Valid driver's license * High School Diploma or GED * Must be at least 18 years of age * No relocation is being offered for this position * Candidates must be legally authorized to work in the US without company sponsorship now or in the future Preferred Qualifications: * Previous automotive service sales experience * Previous automotive service experience Position Criteria: * Strong work ethic; independently motivated to produce results with limited influence from others * Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork * Ability to review, analyze, and interpret information, identify problems, and make decisions * Ability to read, understand, and follow procedures and guidelines * Depending on location, our stores may be open 7 days a week from 7am-8pm, which may include weekends and some holidays * Commitment to following established safety policies and procedures. Goodyear is one of the world's largest tire companies. It employs about 62,000 people and manufactures its products in 46 facilities in 21 countries around the world. Its two Innovation Centres in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please call (312) 915-5548 Click here for more information about Equal Employment Opportunity laws, and here for additional supplementary information. service-manager-rockville-md-rockville-md-us Nearest Major Market: Washington DC Job Segment: Developer, Manager, XML, QA, Quality Assurance, Technology, Management, Quality Apply now "#06022021

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