Account Consultant IV

Owings Mills, MD
Jul 28, 2021
Aug 02, 2021
Full Time
Resp & Qualifications PURPOSE This position is responsible for renewing/growing a book business which includes the most complex and jumbo accounts with indemnity and managed care medical products, ancillary/specialty products, and life products. This position drives revenue and manages current and prospective relationships to ensure success with products. Leads sales initiatives and strategies within their assigned territory. Achieves sales and profitability objectives by effectively managing new and existing accounts. ESSENTIAL FUNCTIONS Ensures that each assigned account renews annually and aggressively pursues growth within groups by developing and implementing account specific benefit and financial strategies. Manages and develops a set of assigned accounts to increase productivity and sales of products, as well as identifies potential customers and sets approach strategies. Develops strong and long-term client relationships. Takes ownership of territory team initiatives and ensures deadlines are met. Resolves issues and handles client complaints quickly and effectively. Gets feedback and suggests ways to increase customer engagement. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Level: Bachelor's Degree Education Details: Business, Finance or related field Experience: 10 years sales/healthcare In Lieu of Education: In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience. Preferred Qualifications Experience in a similar sales position with a competitor or another Blue Cross Blue Shield plan is preferred Knowledge, Skills and Abilities (KSAs) Proficiency Knowledge and understanding of CRM and other client management tools. Expert Strong customer service orientation. Expert Ability to recognize, analyze, and solve a variety of problems. Expert Excellent communication skills both written and verbal. Expert Additional Skills and Abilities * Must be able to contribute to membership retention and growth as an active participant in our customer-centric, performance-based culture. * Must be able to develop cross-selling strategies to drive specialty product portfolio adoption and member engagement in products while also creating margin growth and additional revenue streams through a diverse product portfolio. * In a consultative fashion, must be able to work with groups, consultants and brokers to better engage membership in CareFirst products and service, delivering on our "whole health" value proposition. * Must be able to identify and collaborate with internal resources to deliver a differentiated client experience that meets or exceeds their needs and expectations. Licenses/Certifications Licenses/Certification Current health and life license for the jurisdictions of Maryland, DC, and Virginia X Travel Requirements 80% This position is expected to travel to see clients and prospective clients Department Department: Municipal Accounts MD Equal Employment Opportunity CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hire Range Disclaimer Actual salary will be based on relevant job experience and work history. Where To Apply Please visit our website to apply: Closing Date Please apply before: 8/1/21 Federal Disc/Physical Demand Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs. PHYSICAL DEMANDS: The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted. Sponsorship in US Must be eligible to work in the US without Sponsorship#06022021

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