Cabin Crew Manager (Housekeeping)

Employer
Yotel
Location
Washington, DC
Posted
Jul 28, 2021
Closes
Aug 02, 2021
Ref
2142502087
Hours
Full Time
Position Overview: The Cabin Crew Manager is responsible for overseeing all Cabin Crew operations to deliver an excellent Guest and Crew Member Experience. The Cabin Crew Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest YOTEL standards. Major Duties & Responsibilities: * Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services * Oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard and to ensure the achievement of departmental productivity objectives. * Conducts training classes regarding safety, security, department procedures and service guidelines. * Schedules staff's work schedules and duties according to productivity standards and forecasted occupancy; monitors staff's adherence to schedules and duties. * Prepares reports about room occupancy, payroll, department expenses, and inventories and shares data with appropriate department heads. * Clear, concise, and consistent communication with Mission Control, Fix It, and all other operations departments. * Adhere to proper key and phone controls * Conducts weekly inventory of cabin crew supplies. * Comply with YOTEL Standards and regulations to encourage safe and efficient hotel operations. * Monitors guest complaints and takes corrective action when necessary to ensure overall guest satisfaction. * Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction. * Participates in on-going recognition programs for Cabin Crew. * Posts and shares inspections weekly with Cabin Crew. * Maximizes efforts towards productivity, identify problem areas and assist in implementing solutions. * Attends all hotel required meetings and trainings. * Ability to comprehend and follow instructions on Sales Resumes. * Responds quickly to guest requests/complaints in a friendly manner. Relays appropriate requests or complaints to appropriate subordinate or manager. Follows up to ensure guest satisfaction. * Investigates complaints regarding housekeeping services and takes corrective actions. * Develops the department's annual budget; monitors and reports variances against plan; keeps track of labor costs and related expenses. * Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel. * Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability. * Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates. * Ensure team members have an up-to-date knowledge of all room categories and amenities * Ensures hotel follows all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws. * Conduct and/or attend all required meetings, including pre-convention and post-convention meetings. * Ensure overall guest satisfaction.#06022021