Duties

Summary

The U.S. Secret Service, Office of Chief Information Officer (CIO), is responsible for providing advice and assistance to senior managers on IT acquisition and management; developing, maintaining, and facilitating implementation of a sound and integrated IT architecture; and promoting effective and efficient design and operation of all major CIO processes for the agency, including improvements to work processes. For more information on the Secret Service click here.

Learn more about this agency

Responsibilities

The U.S. Secret Service, Office of Chief Information Officer (CIO), is responsible for defining, communicating, and establishing the major elements of Secret Service IT programs to include: IT strategic planning, enterprise architecture, capital planning and investment control, IT program management, policies and overall governance of the IT infrastructure. The CIO is also responsible for information security policy and oversight, e-government, and IT performance metrics in order to comply with applicable laws, Executive Orders, directives, policies, and regulations governing information systems.

Duties may include the following:

• Collaborating with other Supervisory IT Program Managers on the formulation of short and long range plans, goals and objectives.
• Preparing and reviewing comprehensive recommendations regarding the development and/or modification of program policies and procedures to enhance operational efficiency.
• Conducting continuing evaluations of the effectiveness and adequacy of branch operations, work methods and techniques
• Identifying issues, initiating and coordinating research and preparing/reviewing position papers and other materials to ensure compliance with policies, guidelines and best practices.
• Developing innovative solutions to identify process and work limitations, proposing and advising senior level officials regarding applicable solutions to solve complicated systemic problems and to improve customer support.
• Coordinating with all 24x7 operation centers within the Secret Service to ensure IT customer support requests and service expectations are clearly understood, documented and measured, planning conducting and providing technical and administrative direction for various phases of significant projects.
• Managing and directing the work efforts of administrative and technical staff; and consistently evaluating individual and team performance to provide immediate and timely feedback for successful outcomes.

Travel Required

Occasional travel - Occasional domestic travel may be required.

Supervisory status
Yes

Promotion Potential
14

Requirements

Conditions of Employment

• U.S. citizenship is required.

Conditions of Employment If selected for this position, you will be required to:

• Obtain and maintain a Top Secret Tier 5 clearance. For more information visit OPM Mythbuster Page .
• Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
• Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
• Submit to a polygraph examination prior to your appointment.

NOTE: The person selected for this position may be subject to a one-year probationary period for supervisors/managers.

Qualifications

You must demonstrate at least one (1) year of the defined specialized experience equivalent to the next lower grade level and meet the Office of Personnel Management (OPM) Individual Occupational Requirements (IOR).

Specialized experience is defined as:

• GS-14: performing duties such as developing technical solutions and integrating them within an IT customer support/service center environment; performing a wide variety of team lead/senior specialist or supervisory functions such as delegating assignments, advising and mentoring employees; planning, implementing, and overall project management for customer solutions/support initiatives and objectives; providing guidance and recommendations in support of technology solutions; and providing expert advice for requirement analysis, long/short range planning, and other studies of information technology (IT) issues.

AND

Office of Personnel Management (OPM) Individual Occupational Requirements (IOR) is defined as: Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov)

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

Please see the Individual Occupational Requirements (IOR) referenced in the "Qualifications" section.

Additional information

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

E-Verify Statement: DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Click here to learn more about E-Verify, including your rights and responsibilities.

It is federal government policy not to deny employment simply because an individual has been unemployed or has had financial difficulties through no fault of their own. For more information on this subject click here.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment , and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

This position may require a credit check after initial job qualifications have been determined.

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity Policy https://www.opm.gov/about-us/our-people-organization/support-functions/equal-employment-opportunity/

Positions may be eligible to receive Administratively Uncontrollable Overtime (AUO) added to base pay at a rate between 10-25%, based on management approval.

**Student Loan repayments, recruitment bonuses and relocation bonuses may be available**

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

"This announcement is being filled using the Office of Personnel Management (OPM) direct-hire authority. Agencies may appoint candidates directly to jobs, without regard to the provisions of Title 5 U.S.C.3309 through 3318. Applicants who meet the basic requirement and specialized experience for the position will be referred to the selecting official for further consideration. Veterans' preference and traditional rating and ranking of applicants do not apply to the announcement."

Upon review, your resume and/or supporting documents need to support your answer choices and reflect the one year of specialized experience requirement, in order to be considered. If the one year of specialized experience, equivalent to the next lower grade level cannot be identified in your resume, you will be considered not qualified. The competencies or knowledge, skills, and abilities needed to perform this job are:

• See Qualifications section.

Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not ICTAP eligible. Information about ICTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under ICTAP, you must meet the basic requirement and specialized experience as described above for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

To preview questions please click here .

Background checks and security clearance

Security clearance
Top Secret

Drug test required
Yes

Position sensitivity and risk
Critical-Sensitive (CS)/High Risk

Trust determination process
Credentialing , Suitability/Fitness , National security

Required Documents

See "How To Apply" section.