Duties

Summary

The purpose of the Fisher House is to provide temporary, convenient and affordable lodging for families of patients at Portsmouth Naval Hospital. This position provides adequate and timely housekeeping services to guests and/or to the lodging operation.
Learn more about this agency

Responsibilities

Performs varying degrees of complexity in cleaning processes. Demonstrates proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.

Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.

Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request.

Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time.

Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains.

Ensures in-room guest directories are clean and organized, TV's are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and in-room phones are clean, properly programmed, and in working condition.

Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in "pet friendly" rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.

Counts, sorts, inspects, and prepares linen for operational use.

Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.

Completes maintenance requests for items broken, defective, or in need of replacing.

Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.

Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the Supervisor.

Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor.

Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.

Maintains key control for assigned key and reports any issues immediately to the Supervisor.

Travel Required

Not required

Supervisory status
No

Promotion Potential
02

Requirements

Conditions of Employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).

Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.

Knowledge of how to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).

Ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system.

Ability to accurately complete daily room status reports and housekeeping assignment sheets.

Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.

Ability to safely and properly use common hand and powered tools.

Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.

Ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training.

This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training.

The incumbent is required to obtain a housekeeping certification within 120 days of employment.

This position is subject to a favorable National Agency Check with Inquiries (NACI).

Education

Additional information

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_MWR_Recruit.fct@navy.mil to ensure proper consideration is given.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

• If you are a veteran claiming Veterans' Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, "Certificate of Release or Discharge from Active Duty," is preferable.
• For a disabled veteran, you must submit a Department of Veterans Affairs (DVA) letter on DVA letterhead that states your overall combined service-connected disability rating.
• A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
• When applying for Federal Jobs, eligible veterans should claim preference on their application or resume. Applicants claiming 10-point preference must complete Standard Form (SF) 15, "Application for 10-Point Veteran Preference", and submit the requested documentation.
• For current or previous Federal employees, please attach a copy of your most recent SF-50 or agency notification of personnel action form that provides current position, grade level, and duty location.
• If you are a veteran claiming Sole Survivor Preference, please attach your SSP documentation.
• If you are a service member who expects to be discharged or released from active duty under honorable conditions, you may submit a certification letter to receive veterans' preference under the VOW (Veterans Opportunity to Work) to Hire Heroes Act of 2011.

- Resume
- If claiming Military Spouse Preference, a complete copy of sponsor's orders.
- If claiming Veteran's Preference, a legible copy of DD-214 (page 4).
- Statement of Service (Apply to Military ONLY).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.