Ref ID: 04530-0011882055Classification: Customer Service RepresentativeCompensation: $16.63 to $19.25 hourlyIf you love building solid customer relationships, this Customer Service Representative position via Robert Half might be for you. This Customer Service Representative position could be an excellent career opportunity for you, if you are articulate and highly-skilled. This Customer Service Representative position is based in the Manassas, Virginia region and is a long-term contract / temporary employment opportunity. Candidates looking to work in a dynamic, rapidly-changing call center will be interested in this position.Key responsibilities- Retrieve and oversee the sending of written business communications- Be a part of business development by by actively cross-selling and referring customers- Manage incoming telephone calls- Give exceptional customer service in a timely fashionJob Requirements:- success driven attitude and an engaging businesslike approach - Foundational knowledge of Customer Relationship Management (CRM) systems, eg ACT!, Illustrator, Highrise, and Insightly- 3+ years of past relevant experience- Negotiation experience desired- Customer service and office administrative skills- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity- Excellent problem solving skills in Microsoft Office applications- Proficient with computers and technology platforms- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers- Demonstrated experience performing extensive research to resolve complex customer inquiries- Excellent oral and written communication skillsIf you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs. When you work with us, you're working with the best. has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms. Questions? Call your local office at 1.888.490.4154. All applicants applying for US job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information. (C) 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).