Job DescriptionCredit Team Lead SUMMARYThe Credit Team Lead's primary responsibility is to lead, coach, and develop the Credit team towards achieving the Departments service level agreements and financial goals. This role will have both administrative and technical supervisory responsibilities for the Credit Team. The Team Lead will handle escalated credit decisioning up to a 10K grant of authority and must be able to gather and analyze credit, financial, and other pertinent data to determine risk involved in extending credit to our commercial customers. Success in this area will involve maintaining and improving overall team KPIs around service level performance for the team. The team lead will work with the supervisors to create performance plans for team members to meet and exceed their daily goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Lead, coach, and develop the Credit team towards achieving the Departments service level agreements and financial goalsHandle escalated credit decisioning up to a 10k grant of authority and must be able to gather and analyze credit, financial, and other pertinent data to determine risk involved in extending credit to our commercial customersResponsible for assessing the financial strength and stability of customers and their likelihood to satisfy their financial obligations to the companyAssist with various process improvements within the Customer First DepartmentAbility to present information and respond to questions from internal business partners and customersProvide performance metrics to reflect key measurements in the department QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Strong interpersonal and communication skills.Excellent quantitative and analytical skills.Ability to prioritize tasks in a fast-paced environment.Must have exemplary oral and written communication skills.High Proficiency with Microsoft Office products such as Outlook, Word, Excel and Power Point. Experience in creating and running Macros and other statistical analysis a plus.Knowledge and proficiency in using credit agency reports such as D&BExperience with PeopleSoft Accounts Receivables a plus. EDUCATION and/or EXPERIENCEBachelor's Degree in business related field preferred; and minimum 2 years commercial credit experience or equivalent combination of education and experience preferred. Two years of call center leadership preferred. TEAM LEAD RESPONSIBILITIESTeam Lead for a team of 10-20 associates in a call center setting. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear.A' The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.A' The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.A' Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.