Center 1 (19052), United States of America, McLean, Virginia

Senior Associate PM, Customer Resiliency - Credit Infrastructure & Analytics

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Customer Resiliency is where excellence meets empathy-with human-centric approaches and analytical rigor, we generate value for our business and help our customers struggling with debt succeed. Through the usage of analytics and latest technology, we build the contact strategies to drive engagement with our customers and the customizable tools to provide solutions that work with them in their time of need.

Product Management

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

In this role, you'll learn the essentials of being a product manager, and we'll invest in you to grow in four key areas :

• Human Centered
  
  • You'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
    
  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
    

• Business Focused
  
  • Demonstrating a growth mindset, you'll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
    
  • You'll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
    

• Technology Driven
  
  • You'll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
    
  • You'll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
    
  • You'll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
    

• Transformational Leadership
  
  • By actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
    
  • You'll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team's results and becoming a product matter expert
    

As a Product Manager for Customer Resiliency's Credit Analytics and Infrastructure team, you will sit at the nexus of models, data science, and business strategy, helping further our efforts to improve the customer experience and drive business results. You will guide the deployment of new analytical infrastructure, machine learning models, and testing platforms from nascent ideation to production. As both an experienced executor and thought leader, you will bridge the gap between business intent and technical execution, helping translate ideas into tactical tech team backlogs, while owning the long-term tech infrastructure investment roadmap of the team to best meet our ambitious goals.

You're excited about this opportunity because you will:

• Learn about the data, models, and analytical infrastructure that drives the cutting-edge credit decisioning at Capital One
  
• Own the agendas of 1 (potentially more over time) tech teams for a major business in US Card
  
• Last and certainly not least, contribute to improving the experience and outcomes for the customers that Customer Resiliency serves each year in their times of need
  

We're excited about you because you'll bring:

• Substantial understanding and experience in technology deployment and product management
  
• Ability to both level up complex systems and solutions when communicating to senior audiences and dive deep into the technical details to ensure quality execution
  
• Comfort collaborating and influencing across cross-functional teams to deliver the best answers for our customers and Capital One
  
• Sound judgement to explore and assess options to build something new vs. borrow or buy something that already exist
  

Basic Qualifications:

• Bachelor's degree or military experience
  
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
  

Preferred Qualifications:

• Bachelor's degree in computer science or engineering
  
• 1+ years translating business strategy or analysis into consumer facing digital products
  
• 1+ years of experience working on core product platforms powering digital experiences
  
• 1+ years working with cross functional teams as a product owner in an agile development process
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.