Manager, Agile Program Delivery Lead
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Aug 25, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Manager, Agile Program Delivery Lead
The Retail Bank Marketing team is looking for an organized and process-driven servant leader to drive efficient, coordinated and well-managed delivery of our go-to-market strategies across our performance marketing agile pods. The ideal candidate for this role will have prior experience applying modern practices of project management (agile, kanban and lean principles) to enable rapid, iterative development and deployment of omni-channel marketing and communications to our customers.
Supporting a marketing organization through growth and transformation
Capital One's Retail Bank has grown by leaps and bounds in the last couple of years. The Bank has risen up the league tables in deposits and checking relationships, capitalizing on industry-leading products and a unique challenger brand with superior digital capabilities and distinctive cafes and branches. The Retail Bank Marketing team has been on a two-year journey of transformation into a digital-first, intelligent marketing function to unleash the business's growth potential. Our team is made up of business and data analysts, marketing strategists, marketing technology product and platform managers, data scientists, creatives, project managers and process managers-all working together to create the marketing experiences that will drive more and more customers to bank with Capital One.
Responsibilities:
Delivery:
- Set overall program delivery timeline and manage Program & Sprint calendar
- Ability to clearly and effectively communicate with senior leadership and stakeholder audiences
- Partners with marketing technology, Creative and Engineering teams to evolve roadmaps and update delivery plans
- Identify, manage and drive dependencies across workstreams
- Partner with marketing product owners and other responsible parties to ensure epics and stories are captured adequately and are aligned to roadmap level initiatives or use cases
- Plan and facilitate collaborative, cross-functional meetings ranging from planning sessions with marketing technology and Creative, to retrospectives and scrum-of-scrums
- Facilitate epic and story backlog creation, refinement, prioritization and capacity planning and ensure project teams are following good Agile practices to optimize delivery
- Leverage various productivity tools to facilitate documentation and communication
- Support issue risk identification, planning, mitigation, and escalation to project team and stakeholders as needed; support resolution of impediments and risks.
- Serve as a knowledge and execution resource to the team for productivity tools (e.g. Jira, Confluence, etc.)
- Improve visibility into a holistic view of marketing activities for leaders and key stakeholders across the enterprise through different communications touch points.
Coaching:
- Coach team to improve collaboration, productivity and overall team health
- Integrate Agile and Lean principles into team practices and work products
- Coach marketing Product Owners and their teams on backlog refinement and prioritization
- Utilize team feedback and metrics (quality, delivery rate, team health, etc.) to identify areas of opportunity and work with teams and their leaders to continuously improve
- Lead a team of agile delivery leads: reinforce team purpose, define team goals, problem-solve impediments, mentor individuals and support associate development goals
Our ideal candidate lives our core team values of Resilience, Customer Centricity, Inclusion, Curiosity and Responsibility in everything they do.
We're looking for someone who:
- Thrives in a dynamic, fast-paced environment and seamlessly manages multiple priorities through change
- Thinks of all stakeholders/partners as their customer when creating value
- Can turn even the most difficult or skeptical partner into a supporter, if not an advocate
- Seeks to understand the bigger picture and executes flawlessly and with close attention to detail
- Can figure out how to leverage pretty much any collaboration software or tool to create transparency and alignment (including Jira, Confluence and Google Suite)
- Takes pride in being able to plan and facilitate any meeting or discussion to achieve its stated objectives
Basic Qualifications:
- Bachelor's Degree or military experience
- At least 5 years of Project Management experience
- At least 3 years of experience with agile-based iterative delivery methodologies, including Scrum
Preferred Qualifications:
- 5+ years of experience in serving as a Project Manager on engagements that delivered a Marketing or a Digital solution
- Proficiency in creating epics, stories or tasks that are sized appropriately within a tool like Jira
- Ability to set up and report on velocity, burn-down metrics
- Able to balance multiple priorities and strong time management skills
- Adaptable to with ever-changing business demands
- Strong attention to detail
- Excellent Communication skills - written and oral
- Excellent facilitation skills, able to collaborate, plan, execute and follow-up on meetings at the team and stakeholder levels
- Moderate business analysis skills
- Experience as a PM in a mid to large sized organization
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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