Wealth Management Associate
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Jul 31, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Wealth Management Associate
We're Capital One Investing, a recently acquired fintech startup [formerly known as United Income] that's focused on building wealth potential for our customers --and were looking for a Wealth Management Associate to serve as the voice of Capital One Investing when current or prospective clients contact us.
Our vision is clear:
Use technology to lower the cost of advice, improve its quality, and simplify its delivery so we can help more people convert their hard work into financial mobility and security.
Our goals are simple:
Create the best financial planning and money management solution in the world;
Create a culture that is ambitious, fun, smart, and attracts and retains the best talent in each of our major areas of business;
Meaningfully and measurably improve the financial lives of aging households.
What We Expect
- Address and resolve client needs via multiple channels including phone, in person online (cases), or chat (future) while providing
- Delight clients with an outstanding customer service experience, over delivering on expectations
- Serve as the voice of Capital One Investing when current or prospective clients contact COI
- Serves as operational expert with a solid understanding of operations procedures and Anti Money Laundering knowledge,
- Complete online or paper-based forms required for client transitions, recurring, or periodic instructions
- Interact with all clients independent of or with Wealth Manager/Retiring Advisor
- Liaise between the Middle Office and the wealth management team to ensure SLA commitments and standards are met.
- Responsible for service KPIs for ongoing support and/or account opening
- Manage all asset/money movements to include withdrawals, and deposits, process wires, check requests, IRA distributions, etc.
- Keep clients informed of account status and updates especially during the account transition process; provide high level of white glove customer service
- Learn and become an expert with the COI financial planning software, custodian processes, Apex, and Salesforce CRM
- Provide feedback on procedures and COI application.
- Identifies and escalates any unusual or suspicious activity.
Basic Qualifications:
- Bachelor's Degree or military experience
- At least 2 years of Wealth Management experience
Preferred Qualifications:
- Series 65 (or within 2 months)
- Current knowledge of investment products and services and the investment advisory world
- At least 3 years of customer service experience
- At least 3 years of training or coaching experience
- Exceptional verbal, written and listening communication skills
- Strong interpersonal skills, team oriented, and collaborative
- Multi-tasker in a fast paced environment
- Proven success at project management and client success
- Up to 10% Travel (sometimes higher during integration of acquisitions)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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