Field Room Clerk - Bilingual

Employer
Westat
Location
Rockville , MD
Posted
Jul 27, 2021
Closes
Jul 31, 2021
Industry
Research
Hours
Full Time
Westat is seeking a bilingual (Spanish and English) individual to join our team as a Field Room Clerk. 
 
Responsibilities:
• Prepare and mail out over 5,000 hire packets for our field staff
• Open incoming mail and distribute accordingly
• Receipt hire forms in our electronic system 
• Follow-up on missing and incomplete hire forms
• Answer phone calls as well as answer questions and/or transfer calls to the appropriate extension(s)
• Filing hard copy documents accurately
• Review electronic timesheets
• Process electronic expense forms
• Mail out hard copy evaluations at the end of the project 
 
Qualifications/Requirements:
• Must be a citizen of the United States
• Must be fluent in Spanish and English
• Must have excellent attendance at the on-site location in Gaithersburg, MD
• Ability to work within a team setting, and adaptability to changing conditions
• Experience in data entry and quality control with web-based data management system
• Attention to detail and high level of accuracy
• Experience with Word and Excel
• Ability to communicate clearly and effectively to in-house and field staff, both verbally and in writing
• Maintain a safe and secure working environment
• Display professional demeanor and is responsive to technical and procedural feedback
• Comfortable speaking on the phone
• Great customer service/people skills
• Trustworthy and upbeat
 
This is an on-site position in Gaithersburg, Maryland in an environment that allows for social distancing and provides sanitizing supplies for work areas.  
 
Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.