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Senior Solutions Engineer

Employer
Hid Global
Location
Washington, DC
Closing date
Jul 29, 2021

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Company Overview Job Summary A Senior Solutions Engineer is responsible for understanding customer problems and derives requirements to assist in identifying potential opportunities for our existing HW and SW offerings as well as professional services and software customization engagements. A Solution Engineer is self-directed, capable of leading technical sales activities, managing the customer technical relationship, and assuming subject matter expert responsibilities within HID. As the technical member of the field team, our Solutions Engineers possess the highest levels of both business and technical acumen - understanding customer business drivers, matching those to HID's technology and clearly articulating complex solutions to existing and prospective customers. This position is specifically seeking a highly motivated professional with significant experience in the US Federal, State, and Local government biometrics and identity management market. A cents € cents This role serves as part of the Sales team, contributing to the technical aspects of the customer engagement. A cents € cents This position is accountable for providing a complex technical solution to customers based on HID hardware, software, and services. A cents € cents Ideal candidate must have the ability to prepare proposal documentation for large and complex projects involving system integration. A cents € cents The individual needs to be able to interpret complex customer requirements and work closely with regional sales, product managers and systems teams to offer solutions that maximize value for the customer. A cents € cents The individual will cooperate with and support Sales with technical information that is required to respond to requests for quotes, tenders and requests for information. Responsibilities Duties and Responsibilities include the following. Other duties may be assigned. A cents € cents Work with other functional teams, including Product Management, Services and Engineering to architect, build, validate and document biometric leading solutions for partners and customers. A cents € cents Assess project requirements and influence solution design and decision-making processes to help drive robust, advanced solutions that are deliverable by HID Field implementation teams on customer sites. A cents € cents Advise customers by identifying their problems and needs while taking into consideration the potential for tailoring HID offerings to meet customer requirements. A cents € cents Provide technical consulting using best practices for the design and deployment of solutions to HID Sales, Partners and Customers. A cents € cents Serve as HID's pre and post-sales technical liaison for the Customer's technical point-of-contact. A cents € cents Provide technical consultation and written content as part of an RFI and RFP response team. A cents € cents Obtain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. A cents € cents Provide technical support to the Sales organization by performing technical demonstrations and facilitating the use of demonstration equipment. A cents € cents Liaise with Product management and engineering teams to define solutions that meet specific customer requirements. A cents € cents Possess knowledge of relevant basic and specific business standards, guidelines, processes and laws. A cents € cents Attend trade shows and internal meetings as required. A cents € cents Willing to learn how to configure our products to build demonstration that will show how our technology solve their problems. Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A cents € cents Minimum 5 years experience on solution engineering or similar role in a technical industry. A cents € cents Excellent Requirements Analysis, Software Requirements gathering. A cents € cents Excellent verbal and written communication skills. A cents € cents Ability to creatively engineer a solution to solve customer problem. A cents € cents Problem solving, with a focus on selling to customer needs. A cents € cents Product knowledge and understanding of the Product Development lifecycle. A cents € cents Excellent presentation skills. A cents € cents Understanding of enterprise computer networking standards. A cents € cents Basic technical knowledge of Microsoft Windows and Windows Server platforms. Practical understanding of Networking architectures, routers, hubs, and transmission protocols such as (TCP/IP, FTP, NFS, SMTP). A cents € cents Knowledge of Active Directory A cents € cents Good understanding of cloud computing or services which relate to software, platforms and infrastructure that are sold "as a service" A cents € cents Good understanding of Encryption standards (VPN/TLS/SSL), FIPS 140-2 Standards. A cents € cents Good understanding of relational database offerings and customer usage such as Microsoft SQL, My SQL. A cents € cents Able to organize and manage numerous tasks and initiatives simultaneously. A cents € cents Ability to work independently Education and/or Experience A cents € cents Bachelor's degree in related fields of computer information system is required A cents € cents Master's degree desirable, not required, and Technical Certifications are a plus A cents € cents Candidates with equivalent education plus relevant job experience may also be considered A cents € cents Minimum 8-years of technical experience with technical sales delivering solution requirements definition, design and problem resolution A cents € cents Experience with statements of work and technical proposals A cents € cents Experience and understanding of software solutions and professional services offerings A cents € cents Experience with working as a liaison between Sales and an Engineering team A cents € cents Experience with fingerprint or other biometric solutions is desired A cents € cents Able to manage technical solutions by performing basic project management functions and providing meeting minutes and action items A cents € cents Experience in Enterprise level solutions from the design, engineering and understanding of complex deployments across distributed systems A cents € cents Ability to work as part of a team Language Skills A cents € cents Ability to effectively communicate in the English language, both verbally and in writing. A cents € cents Ability to read and interpret technical journals, specifications, international technical standards, etc. Computer Skills A cents € cents Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc. A cents € cents Familiar with operating systems, such as Windows, etc. A cents € cents Additional Knowledge of the following software would be an advantage; Salesforce, SharePoint by MS Office and Confluence/Jira by Atlassian Additional Information Customer Expectations Highlight knowledge, skills, abilities and traits necessary in this role to satisfy our customer's expectations A cents € cents Ability to be a technical consultant during customer's engagement process A cents € cents Ability to build empathy and trust with customers A cents € cents Ability to technical discuss and paint a vivid picture of the solution to customers, and present back the value and benefits via an engaging story Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A cents € cents Employee works primarily in a home office environment. A cents € cents The home office must be a well-defined work area, separate from normal domestic activity and complete with all essential technology including, but not limited to; separate phone, scanner, printer, computer, etc. as required in order to effectively perform their duties. Work Requirements A cents € cents Compliance to all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems. A cents € cents Up to 50% travel and fieldwork, including international travel required. Therefore, employee must possess, or be able to acquire a valid passport. A cents € cents Must be legally eligible to work in the country in which you are hired.

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