Communications Specialist

Adecco Medical & Science
Rockville, MD
Jul 22, 2021
Jul 27, 2021
Full Time
Adecco is currently assisting a local client, recruiting for a Communications Specialist, in Rockville, MD For instant consideration for this position, Apply Now! This opportunity requires individuals to: Respond quickly to written (email, standard mail, fax, and social media) and telephone inquiries from members of the public, including health professionals, scientists, researchers, patients and family members, and students in a timely, accurate, analytic, and articulate manner. Use appropriate research and other scientific and health information resources to respond to inquiries accurately and analytically on health topics. Develop appropriate, analytic, and accurate written and oral responses to communicate scientific and health information to the public. Stay abreast of news releases, research topics and findings and health informationA' Work independently, collaboratively, and effectively to product high-quality responses to inquiries Learn, test, use, and manage the customer relationship management system and call center phone system; train staff on those systems. Prepare weekly, monthly, and other reports Collaborate with staff including, but not limited to, public inquiries and media staff, IT staff, and subject matter experts; participate and propose solutions/troubleshoot in team meetings. Collaborate with contractor and Federal staff team members; participate in regularly scheduled meetings. Help develop and/or update inquiry response training materials and policy and procedures manuals. Identify staff training needs; help to develop and implement training and mentoring programs to address those needs. Identify potential areas to improve inquiry response processes as needed. Qualifications Master's degree in science and/or science-related (public health/scientific communications/policy) fields required. Experience communicating about infectious, immunologic, and/or allergic diseases and/or biomedical research preferred. Excellent written and oral communication skills. Excellent analytical, problem-solving, and organizational skills. Ability to perform complex searches for health information on the Internet, assess the relevance of the results, and translate relevant findings to the public. Knowledge of Government health information resources; familiarity with PubMed, and other health resources preferred. Experience in responding to inquiries from members of the public and other entities by telephone and through written/email communication preferred, but not required. Ability to work in software systems, such as Microsoft CRM, and call center telephone systems, such as Clarity Connect, required. Familiarity with the Congressional process and/or controlled correspondence is a plus. Ability to work independently and with a team to complete tasks. Click on apply now for instant consideration for this Communications SpecialistA' Opportunity in Rockville, MD!A' Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit . The Company will consider qualified applicants with arrest and conviction records. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records

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