Customer Service Representative High School Graduates Welcomed!

Employer
AppleOne
Location
Baltimore, MD
Posted
Jul 23, 2021
Closes
Jul 28, 2021
Ref
2133613616
Function
Customer Service
Industry
Other
Hours
Full Time
Excellent new opportunity for Customer Service Representative to provide mission-critical support to a fast-growing leader in their industry providing top-of-one service to customers. Their Member Support organization spans multiple units covering a breadth of technical, video, and email-related support opportunities. Our client is looking for candidates passionate about customer service, taking identity security seriously, joining a thriving, and having multiple upward mobility opportunities. This is a full-time position with the possibility to earn up to $45,000 in your first year! Recent High School Graduates or Entry-level candidates are welcomed to apply. The company will provide hands-on training and the ability to grow!! Responsibilities: +Provide timely, accurate, and efficient service to our customers via email and/or video chat +Verify member identification and follow verification procedures +Work with other members to troubleshoot verification issues and provide a working solution +Assist in documentation and playbook updates as necessary Qualifications: +Previous experience in customer service based role +Intermediate to advanced computer skills, including proficiency and multi-tasking abilities with browsers, search engines, and operating systems +Excellent written, verbal, and interpersonal skills +Ability to execute multiple tasks simultaneously in a fast-paced, high-volume work environment +Passion for delivering excellent customer service experiences +Strong initiative, can-do attitude, and work ethic +Excellent time management skills and attention to detail +Flexibility to work nights, weekends, and holidays as needed +Comfortable being on video +Willingness and ability to train in-person at Baltimore Office. + Ability to pass a background check AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

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