15 LOCATION OF POSITION Office of the Attorney General, Consumer Protection Division 200 St. Paul Place Baltimore, MD 21202 POSITION DUTIES The Office of the Attorney General is seeking applicants for the position of Mediation Supervisor to assist in the administration of the Mediation Unit in the Consumer Protection Division. The Mediation Supervisor oversees the thorough and timely review and mediation of written consumer complaints received by the Consumer Protection Division ("CPD") and the prompt and accurate response to consumer inquiries made to CPD's Consumer Telephone and Email Assistance Hotlines. In carrying out these responsibilities, the Mediation Supervisor supervises a team of volunteers and interns, maintains his or her own caseload of particularly complex and/or sensitive cases and coordinates with Assistant Attorney Generals ("AAGs") and other CPD staff on complaints and issues that may be appropriate for enforcement action or education projects. MINIMUM QUALIFICATIONS Education: Possession of a Bachelor's degree from an accredited four-year college or university. Experience: Three years experience in administrative or professional work. Notes: 1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education. 2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience. 3. Candidates may substitute US Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience. DESIRED OR PREFERRED QUALIFICATIONS Experience in mediation Working with volunteers SELECTION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. BENEFITS STATE OF MARYLAND BENEFITS FURTHER INSTRUCTIONS Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447. If you have specific questions about recruitment, please call 410-576-6440 or emailjobs@oag.state.md.us. TTY Users: call via Maryland Relay We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here. Apply via Paper Application. You may also download and complete the Paper Application here. * Contact Us * Privacy * Accessibility 45 Calvert Street, Annapolis, MD 21401 300-301 West Preston Street, Baltimore, MD 21201 Toll Free (800) 705-3493 * Facebook * Twitter * Instagram * Pinterest * Social Media Directory#06022021