Design Consultant

The Container Store
Reston, VA
Jul 25, 2021
Jul 28, 2021
Full Time
Overview The Design Consultant is an expert in custom space design with a vast knowledge of all storage and organization solutions and products sold at The Container Store. The Design Consultant manages the customer relationship development for The Container Store's in-home, virtual and in-store customers. This position manages projects from inquiry through installation to provide a seamless customer experience and achieve sales and other goals. The Design Consultant works with customers in their homes by appointment, virtually by appointment, as well as with in-store customers when scheduled in the store. What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster an employee-first culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities * Designs and sells The Container Store Custom Closets and elfa (custom closets), closet completion products and other storage and organization solutions to The Container Stores customers * Design and sell complete, functional and aesthetically appealing solutions * Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up including consistent and concise communication to customers and others. Proficient and consistent use of company communication tools and emails are required * Collaborate, partner and communicate with Store Leadership, Store Employees and Customer Solutions Department (CSD) teams to manage projects from inquiry to installation, and achieve sales and other goals * Develop clientele through networking and referrals, as well as leads generated within the store * Plan and execute strategies for closing sales and meeting goals * Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees * Adhere to The Container Store training, sales and follow-up best practices, processes and philosophies in all interactions * Actively lead and participate in the maintenance of the custom closets showroom * Provide consistent feedback and observations to Store Leadership, Custom Closets Market Manager, Area Director and Regional Director on sales, service and process areas of opportunity and celebration * Follow appropriate procedures for handling cash and other valuables securely * Maintain a safe working and shopping environment, utilize all available resources, ensure safety and security of employees, customers and property * Assists customers with personal confidential information related to the Company credit card and application process * Arrive promptly to all scheduled appointments, virtually or in-store, and other required work assignments * Maintain discretion related to all confidential/sensitive company and customer information * Perform other requested tasks and duties The Benefits of Working Here Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include: * Competitive Pay * Medical/Dental/Vision Plans * Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera and Laren * Paid Time Off plus Holidays * 401(k) plan * Ongoing training including our Leadership Development Program and Manager Training Program * Employee First Fund: providing grants to employees experiencing unforeseen emergencies Qualifications * College degree preferred * 2-5 years outside sales experience preferred * Successful track record in commission-based sales * Maintains professional appearance and wears required dress code when representing The Container Store * Knowledge and passion for following trends in the Custom Closet industry * Reliable transportation for travel to customers' homes for scheduled appointments * Must have valid automobile insurance, pass appropriate state car inspection and sign vehicle inspection form * Must meet safety regulations including passing a Motor Vehicle Records report and a criminal background check * Strong computer skills: proficiency in Outlook, Word and knowledge of Excel * Ability to work in a constant state of alertness and a safe manner * Ability to work effectively and efficiently from a remote location 100% of the time based on the Company Telecommuting Policy * Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs * You are at least 18 years of age. The Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices#06022021