Post-High School Program Manager

Baltimore, MD
Jul 25, 2021
Jul 27, 2021
Full Time
Position: Post-High School Program ManagerReports to: Director of Post-High School Programs (Years 6-10) Job Summary The Post-High School Program Manager is responsible for building and executing Threads strategy to ensure all Thread young adults have completed a post-high school degree or certification and landed in a career that enables them to thrive. This includes developing and facilitating post-high school pathways programming that meets their needs; developing and maintaining strong partnerships with relevant external stakeholders; and working with counterpart staff (Community Managers and Resources Managers) to ensure that every young adult has the skills, knowledge, opportunities, and support they need to succeed. While we ultimately serve young people, Threads innovation is that we leverage a robust volunteer-based model to execute our work. Through the Thread Community Model, each young person is part of a Thread Family that includes at least one other young person and Family Member volunteers, whose role is to coach the young people on their growth journey. Those volunteers are coached by a volunteer leader called a Head of Family. Every eight Heads of Family are coached by a senior volunteer leader called a Grandparent. Separately, Thread engages Resource Team Volunteers as content or functional experts to support the community by providing tutoring, post-high school advising, and more. The Post-High School Program Manager is responsible for building the knowledge and capacity of all volunteers to ensure Thread young people achieve their academic and professional goals. Success will be measured by (1) the number of young people either gainfully employed or enrolled in an academic/training program, (2) the number of young people who have completed a degree or certification, (3) the design and implementation of quality programming that delivers outcomes, and (4) qualitative feedback from volunteers and young people. This position is an entrepreneurial role. While key responsibilities are below, they may evolve.Key Responsibilities Program & Project Design and Implementation Build, implement, monitor, and adjust strategy to ensure that all post-high school (PHS) young adults set and complete academic/professional goals from their high school transition through their 10th year in Thread.Design and implement PHS programming to build the capacity of staff, volunteers, and young adults to build meaningful relationships while working towards their goals.Identify ongoing community needs and barriers through quantitative and qualitative data collection in collaboration with counterpart staff.Regularly collect, verify, and analyze PHS program enrollment and completion data, distributing it to volunteers and young adults to monitor their progress.Develop, manage, and assist with additional programs and projects as needed to achieve organizational outcomes. Coaching and Capacity BuildingDevelop and maintain a scalable team of Resource Team Volunteers, interns, and collaborators, coaching them to execute strategy and facilitate post-high school goal development and attainment.Develop, maintain, and deploy electronic and online resources for volunteers and young adults through all channels, including the Thread mobile app, Thread Guide, email communications, and more.Collaborate with and leverage Threads other functional teams to effectively support volunteers and students.Ensure community compliance with budgets, policies, etc. Partnership Development & AdvocacyDevelop and maintain sustainable partnerships with colleges, universities, and other PHS programs that create positive pipelines for skill development and job attainment.Advocate with community partners where young adults are enrolled to ensure their needs are met, relevant supports are provided, and performance data is exchanged.Engage and leverage community partners to co-lead programming, distribute community resources, and more. Qualifications/SkillsRequired:At least 3-5 years of demonstrated success in project and program management, including building and developing a team of people towards common goals as well as data input, monitoring, and evaluation.Knowledge and experience connecting young people to Post-High School options, including two- or four-year college programs, GED, apprenticeships, entrepreneurship, or straight to work.Demonstrated commitment to and experience with equity and inclusion through an intersectional lens, including experience navigating and/or coaching others through a racial equity journey Demonstrated experience in working with diverse populations. Excellent people, process, and project management abilities.Highly responsive, adaptive communications style; ability to inspire one-on-one and in groups of all sizes.Ability to clearly communicate and live out Threads core values & core competencies.Preferred:Bachelors Degree in an associated discipline.Experience counseling young adults through the goal-setting process and identification of post-high school interests.Demonstrated success leading, coaching, and developing a team of volunteers to achieve common goals.Familiarity with Baltimores human services landscape, including City Public School System, neighborhoods, and/or organizations and resources.Prior experience working in a youth-serving and/or nonprofit environment.Prior experience working with mobile app-based data input and with Salesforce.Fluency in a second language, Spanish.More About ThreadOur MissionThread harnesses the power of relationships to create a new social fabric of diverse individuals deeply engaged with young people facing the most significant opportunity and achievement gaps. Our community is committed to ending social isolation and building a more equitable culture in which everyone thrives. Our WhyStudies have shown that the defining difference between Rust Belt cities that struggled and those that were hotspots of rejuvenation was the structure of social networks. The Thread Community Model brings together a broad cross-section of our city by forming authentic, mutual, and enduring relationships and in turn provides a vehicle for sustained change. Thread believes that the power of relationshipsthe dynamic web of interconnectedness created when futures are woven togethercan end the poverty of isolation and allow both youth and Baltimore to realize their full potential. Thread is weaving a new social fabric where everyone thrives and which is expanding to connect with even more students, volunteers, and collaborators. Thread currently serves 303 students and alumni with the support of over 800 volunteers and over 175 collaborators. We plan to continue to increase our annual and total enrollments until we meet our long-term goal of engaging 300 new students each year (5% of every high school freshman class across Baltimore City). This expansion and evolution requires that Thread be nimble and innovative, and leverage identified opportunities in a way that is congruent with our values and core competencies. Our HowTeam members at Thread are hard- and smart-working, collaborative, curious, passionate, gritty, strategic and resilient. We meet people where they are. We go all in with care, compassion, and empathy. We believe small acts make a big difference. We trust each other to be sincere, reliable and competent. The outcomes Thread has achieved are exemplary. However, the road to excellence is peppered with iterative learning. We make mistakes often and fail frequently, but we learn from our mistakes and continue to tenaciously try and try again. We are about building communities of responsibility and have high expectations of students, volunteers, collaborators, and staff. We believe that each human being has a purpose in life and have found that individuals living on purpose have discovered the intersection of their skills, passion, and what the world needs. The journey to find this intersection, ones dot, is often simultaneously exhilarating and difficult. Thread creates a safe and challenging space for all individuals in our communitystudents, volunteers, collaborators, and staff to find their dot through deep reflection, honest feedback, and in-depth coaching.We value a diverse workforce and an inclusive culture and encourage applications from all interested persons, including, but not limited to, people of color, persons with disabilities, and LGBTQ+ Jobble

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