Description Job Description:Leidos is pleased to announce that it has been awarded the Next Generation Enterprise Network-Recompete (NGEN-R) Contract.A' This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.In support of this exciting program Leidos is looking to hire a Help Desk Specialist in Quantico, VA to join our Team.A' Job DescriptionThe qualified candidate will conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Other duties and responsibilities include:Troubleshoot, resolve, and/or escalate technical issues. Open and close tickets. Correlate events and incidents for management of Information Technology (IT) Services. Basic Qualifications:High school Diploma or General Equivalency Diploma (GED) andA' 3 years of relevant experienceActive DODA' Secret clearanceExperience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.Information Assurance Technician (IAT) Level IIExternal Referral Bonus:IneligibleExternal Referral Bonus $:Potential for Telework:NoClearance Level Required:SecretTravel:Yes, 10% of the timeScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:SCA Computer SupportPay Range: