Job Description Computer World Services is seeking a Systems Administrator to support the US Customs and Border Protection (CBP), Passenger Systems Program Directorate (PSPD), Systems and Technology Support Branch (SysTech) with System and Technology Support. This Systems Technology Support (STS) requirement will provide services to ensure the successful deployment and continued operations of Passenger System Program Directorate (PSPD) systems. The service support requirement includes installing, testing, uninstalling, integrating hardware devices with PSPD applications and the standard CBP image, system access management including TECS support for Virtual Terminal Access Method (VTAM) and web-based access, implementation support for PSPD applications and specialized equipment, compile and report observation of testing of CBP systems security patches, operating system patches, firmware updates and other critical and necessary patches on PSPD applications, and evaluating new or upgraded specialized devices for PSPD applications. Activities also provide support services for all PSPD applications that impact traveler processing. The candidate shall have in depth experience with Cloud Computing Technology in support of PSPD applications in the CBP OIT Cloud environment. The Systems Administrator candidate will install, configure, maintain, manage, and troubleshoot various tools and technologies. Manage physical and virtual enterprise computing devices requiring access to PSPD applications. Support defining and managing user roles and permissions. Analyze system failures and deficiencies to resolve issues and provide packaging software for installation via automated or manual methods. The successful candidate will be able to: 1) Support customer IT programs and projects and meet organizational goals and requirements in an Agile environment; 2) Coordinate with different stakeholders across CBP OIT to resolve issues; 3) Stay abreast of new and emerging technologies to be able to recommend innovative solutions to improve current functions; 4) Make recommendations that align with CBP's Strategic Goals to better promote cloud adoption, enabling PSPD to implement secure capabilities and incorporate new technologies; 5) Support optimized configuration and monitoring tools that provide the backend frame in sustaining of PSPD application. Key Tasks and Responsibilities A cents € cents Provide Tier III level O&M support for troubleshooting and resolving problems with system access, customer applications and devices. A cents € cents Utilize Microsoft Endpoint Configuration Manager (System Center Configuration Manager) to manage devices, provide software on time, monitor compliance setting management, pull reports and analyze failures and deficiencies to resolve issues related to PSPD related application and work on remediation. A cents € cents Support the technical integration of applications with peripheral devices and provide guidance, recommendations, and support on the installation and configurations of applications and devices in Dev/Edu/Test/Prod environments. This includes (but is not limited to) software version packaging, deployment, installation scheduling, O&M balance, maintenance window management, and Authorized Service Interrupts. A cents € cents Grant access to approved computing devices in support of PSPD primary, secondary, air, land, and seaport environments and remove devices no longer requiring access. This includes itemized access control based on group, department, mission partner, etc. broke down by software, device, service, and access level. A cents € cents Define and manage TECS roles and assign business functions and data elements for on-boarding new user communities. This includes levels of Active Directory and Application control directory management using rules, roles, inheritance, user attributes, as well as onboarding workflow handling, improvement, and adaptation. A cents € cents In coordination with responsible OIT group, package software for new installations via automated or manual methods. A cents € cents Create program efficiencies and eliminate redundant processes through advanced automation and scripting. A cents € cents Monitor the incident queue for issues and resolve incidents while identifying problems to be resolved by the engineering group. A cents € cents Collaborate with customer and team to provide semi-annual innovation recommendations to improve current functions for the operations/production environment. This includes any quality of life improvements, technical capabilities based on feedback, and identifying any areas lacking in standardization. A cents € cents Collaborate with team and customer to contribute to the Information Technology (IT) Security Plan. A cents € cents Contribute to status reports, project plans, and other deliverables as requested by the Project Manager. A cents € cents Identify and raise risks, issues, and dependencies for recording and tracking including future concerns, current mitigations, and course of actions for resolution. A cents € cents Participate in Scrum ceremonies. Education & Experience A cents € cents Requires a BS/BA degree (or equivalent) A cents € cents Requires 5 - 10 years of related experience (education and certifications can be a stand in for experience) A cents € cents Heavily experienced in the control distribution between group policy objects and SCCM A cents € cents Experience in SCCM distribution points and databases (SQL) A cents € cents Detailed experience with log analysis, including SQL queries for issue resolution and automation opportunities A cents € cents Extremely well organized in handling of historical patching, backups, backup plans, overall change management, and automation of routine tasks A cents € cents Exceptional at PowerShell scripting, creating automated script sets, enhancing existing scripts and .PS1 files A cents € cents ITSM (ServiceNow) configuration management and/or workflow experience preferred A cents € cents ITIL certification preferred A cents € cents ITIL certification will be required within 90 days of hire Certifications & Training One or more of the following is preferred: A cents € cents MS SCCM or MECM A cents € cents Sec+ (CASP+ preferred), Server+, MCSA (MCSE preferred) A cents € cents Microsoft Course 20703-1-B, Course 10961-C Security Clearance A cents € cents Candidate must be a US Citizen A cents € cents Must undergo Minimum CBP Background Investigation check A cents € cents CBP BI preferred Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.) A cents € cents Work will be performed primarily at DHS offices in DC Metro Area / Ashburn, VA A cents € cents Some local travel to various sites in the Washington, DC metropolitan area for meetings and briefings will be required A cents € cents Travel outside of the Washington, DC metropolitan area may be required in support of application and hardware deployments at CBP locations EOE AA M/F/Vet/Disability EEO is the Law: