Senior Business Manager - Bank Operations

Employer
Capital One
Location
Glen Allen, Virginia
Posted
Jul 24, 2021
Closes
Aug 23, 2021
Ref
R117878
Function
Finance
Hours
Full Time
Knolls 5 (12022), United States of America, Glen Allen, Virginia

Senior Business Manager - Bank Operations

Summary:

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

This Sr. Business Manager will lead a team of business analysts on developing and driving impactful strategy and analytics to Retail and Direct Bank Operations where this role will have a direct impact on benefiting our business, our customers, and our associates.

Core Responsibilities include, but are not limited to:

  • Identifying highest leverage areas for analytical opportunities and business investment
  • Influencing Bank Operations leadership on developing strategy and defining imperatives for the broader Organization
  • Analytically advising impacts of how external catalysts will impact Operations processes, such as economic trends, 2x checking growth, and more, and identifying investment opportunities
  • Driving efficiency and productivity improvements to the back office while prioritizing business continuity and customer experience
  • Forecasting operational volumes and ensuring teams are staffed for success across the many unique and complex functions
  • Building metrics and measurement frameworks to capture customer experience, regulatory adherence, financial performance, and operational health of the business
  • Being an impactful People Leader to 3-4 business analysts, ranging from Associate to Manager level, supporting their career development and driving intent


Basic Qualifications:
  • Bachelor's Degree
  • At least 2 years of experience in quantitative analysis
  • At least 2 years of experience in qualitative analysis
  • At least 1 year of experience in people management
  • At least 1 year of experience in project management


Preferred Qualifications:
  • Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
  • 5+ years of experience in quantitative analysis
  • 5+ years of experience in qualitative analysis
  • 2+ years of experience in people management
  • 2+ years of experience in product development
  • 2+ years of experience in financial modeling
  • 2+ years of experience in economic forecasting
  • 2+ years of experience in project management


Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.