As a Field Service Engineer (FSE) you'll be part of a team that provides field service support on complex electro-mechanical printing systems in more than 26 national locations. You will be responsible for coverage of the Washington DC Passport offices and the surrounding satellite offices in Metro Washington DC. installations, training, service calls and assist with software integration. In addition to technical aptitude, this high visibility customer-centric position will also provide our customers with consistent high-level all-around service and attention. You may travel US domestically WHAT DO YOU NEED TO HAVE? Candidate must be able to obtain a US Department of State Security Clearance prior to starting work and maintain that clearance for the duration of project support. Ability to work overtime and/or outside regular business hours, and/or on-call work US citizenship required/have active passport Ability to travel internationally for training; mostly at our printer manufacturer in Europe (2 weeks+ at a time) FUNCTIONAL RESPONSIBILITIES: Provide on-site field service support at customer's facilities to install, maintain, troubleshoot or repair in compliance with customer Service Level Agreement (SLA) requirements Handle all service calls in a timely and professional manner. Document all customer support communications and maintain service-related information. Maintain accurate on-site parts at Metro DC sites Assist Operators and System Admins to troubleshoot issues they encounter while using our systems and provide corrective actions Maximize the use of hardware and software by training users; interpreting instructions; answering questions; providing feedback Contribute ideas to improving operating instructions to be used by end users, collaborating in a Work Group setting. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. ACADEMIC QUALIFICATIONS: Required: Associates Degrees in an Engineering discipline and/or 10+ years equivalent experience Desirable: Bachelor's degree in an Engineering discipline PROFESSIONAL EXPERIENCE: Minimum 1-year experience in technical support role or high knowledge of that environment Must have a familiarity with electro-mechanical devices and automation equipment A working knowledge of thermal printing or laser printers would be an asset Must have good troubleshooting skills. Must have the ability to read and understand schematic diagrams and be competent in disassembling and reassembling complex mechanical devices. Capable of working without direct supervision Excellent communications skills Ability to travel internationally-In possession of valid PassportOTHER SKILLS/REQUIREMENTS: US Citizen Obtain and Maintain Secret Clearance