Manager, Quality Assurance and Certification Programs

Alexandria, VA
Jul 23, 2021
Jul 25, 2021
Full Time
ACTFL has an immediate opening for a Manager, Quality Assurance and Certification Programs. The QA Manager will be responsible for ensuring the quality of ACTFL's overall assessment program and maintain Tester/Rater Reliability for ACTFL Assessments, including the OPI (ACTFL rating protocol), AAPPL, OPIc, and WPT. This position reports directly to the Director of Professional Learning and Certification. Quality Assurance Maintain a regular norming schedule for the ACTFL OPI testers and ACTFL OPIc, AAPPL, and WPT raters. May also conduct and facilitate norming sessions Serve as test adjudicator/rater, conducting QA reviews, resolving rating disputes, and directing rating reviews when necessary Monitor rater/tester performance and analyzes data for patterns Develop and implements tester/rater support based on patterns of performance and implement proactive methods for ensuring the maintenance of ACTFL standards for testing/rating Coordinate quality assurance councils for each human-rated ACTFL assessment which provide language-specific QA oversight and mentoring for ACTFL testers/raters Curate and maintains assessment materials inventory (eg, samples, grids, rationales, rubrics, etc.) to be used for workshops, normings, and other readiness activities Participate in Quality Control item assessment reviews with the assessment department Address tester and rater queries as well as general questions from Language Testing International and the public Manage budget for the QA and certification programs, monitor expenditures with adherence to the annual budget, invoice clients for services rendered, receive, verify, and process consultant invoices, co-develop annual budget Certificate Programs Oversee certification and re-certification processes & requirements for AAPPL, OPIc, WPT Raters, and OPI Testers. Monitor ACTFL testing/rating capacity, recruiting highly qualified candidates when necessary Coordinate with Workshops Program and LTI to create a seamless transition from tester/rater training to certification. With coordinators' assistance, develop and manage certification, re-certification, and "refresher" content and requirements to ensure a high-quality tester/rater pool. Oversee the work of the Certification Coordinator, setting performance goals and monitoring performance, providing feedback, coaching, and mentoring Participate in the annual ACTFL Convention Represent ACTFL at meetings and conferences, making presentations on Center-related topics Perform all other duties as may be needed PandoLogic. Keywords: Quality Control / Quality Assurance Manager, Location: Alexandria, VA - 22314

Similar jobs