Vice President - Digital Transformation Professional Service Sales

Employer
C3CustomerContactChannels
Location
Annapolis, MD
Posted
Jul 20, 2021
Closes
Jul 26, 2021
Ref
2131734306
Industry
Other
Hours
Full Time
Company Overview Join us on our mission to elevate customer experiences for people around the world.A' As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today! The CandidateA seasoned senior executive focused on new business development, marketing, and sales with a track record of establishing and convert a dynamic sales pipelineA' Self-starter, pioneering spirit, jumps at new opportunity and challengesAble to operate globally and navigate time zonesMUST be hungry for eclipsing new business development goals - A proven new logo hunter and closer who also is able to coordinate penetration plans with partnersEventually build and grow a larger sales team focused on different industry verticalsPassion for digital transformation, technology and problem-solvingThrives in a collaborative environment and can partner with traditional contact center seat sales and business development teamsA Successful track record of developing new business and closing digital transformation professional services consulting engagements is requiredEverise DX vision Disrupt and transform the tradition contact center BPO space and revolutionize the way organizations manage their contact centersBring an outside-in customer view rather than an inside-out BPO seats view and inspire our customers with the same passion Everise DX Professional Services goal Sell and deliver world-class advisory and implementation servicesTransform and elevate customer experiencesProvide hyper personalized, engaging and delightfully addictive experiencesImplement Exage omni channel platform digital solution that exceed customer requirementsSeamlessly integrate conversational AI, ML, RDA, RPA, and WFM solutions including predictive and prescriptive insightsLeverage Everise Exage omni-channel platform and Exage digital assistant in conjunction with W@H and distributed global resource modelsIn collaboration with marketing, develop customer success stories and white papers content to drive marketing campaigns and white papers. DX Professional Services Sales Team & CompensationThe Professional Services sales team will eventually be organized by industry verticals.A' Experience in new business development and sales (new logo) within the Healthcare, technology, logistics, hospitality, and retail sectors will be a plus.A' Compensation based on a competitive base salary, plus commission.A' Commission based on professional service revenue sold, profitability of successfully delivered consulting engagements, as well as omni-channel platform license and usage revenues sold. Job ResponsibilitiesEnd-to-end responsibility for executing the DX Professional Services strategic sales plan for securing new global clients. A' This includes but is not limited to driving marketing campaigns, prospect targeting, engagement, proposal development, negotiation, closing, and post-closing participation in ongoing account management and optimization activitiesCollaborate with Marketing to define DX Professional Services campaigns, lead coordination the development of demos with ITResearch and drive DX professional services business expansion/collaboration opportunities; develop, in conjunction with senior management, DX services growth and market expansion planProspect for opportunities in non-voice channels and identify niches that have strategic potential to maximize global market reachIdentify and validate new industry verticals and market opportunities where DX professional services are native and emergingAggressively build a predictable DX professional services pipeline of new business to generate repeatable and profitable revenuesExecute go-to market plans via targeted campaigns and other sales channels including influencers, conference attendance, industry events, etc.Collaborate with traditional contact center seat sales teams when client solutions required a digital transformation professional services in conjunction with contact center seat salesHelp drive a culture of team selling, vs individual sellingDevelop targeted presentations about Everise, DX Professional Services, Exage Omni-Channel solutions, and technology support servicesWork closely with internal teams to ensure collaboration and high quality of deliverables. Submit and handle RFPs/proposals with full ownership and accountability for the opportunity QualificationsBS/BA in Business or related field preferred or minimum of Ten (10) years of sales experience and five (5) years of digital transformation professional services sales experience, including near / offshore delivery locations with proven track record of successMust prove and possess the ability to sell end to end DX professional services advisory engagements.Creative, intuitive, persuasive transformational solutioner, highly motivated and competitive with strong initiative, prospecting, technical acumen and sales close abilityPossesses established and current relationships with C-level and BU decision makers.Ability to penetrate large deal accounts and leverage relationships to move across business unitsMust possess a proven track record for prospecting and closing new business within 6 month sales cycle in professional services, content moderation, chat, social media management, streaming, back office, etc..Proven experience in business planning; development of account sales and relationship management plans with proven results.Excellent written and verbal communication skills.Proficiency in Office365, Video Conferencing software and especially the use of Microsoft Team for collaboration and document managementMust possess excellent time management skillsMust be a strategic thinker able to pivot during discussions leveraging strong problem analysis and problem-solving skillsWilling to travel extensively (post COVID restrictions).Strong relationship building skills.Strong negotiation skills.If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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