Vice President, Virginia Region Programs
The Vice President (Virginia Territories) will report to the Chief Operating Officer and will play a critical role in helping Volunteers of America, Chesapeake and Carolinas achieve its vision to provide high quality and innovative programs state-wide, eventually growing and extending our services throughout the state. The VP, Virginia will have overall strategic, financial and operational responsibility for all program areas in the territory. The position will be a part of the executive leadership team (ELT) that drives the overall strategy for the organization and represents VOACC on a local, regional, and national basis. The VP, Virginia will initially develop deep knowledge of each business unit, program operations, quality controls and business plan, and will focus on the following four areas: program leadership and management, financial management, external relationships, quality improvement, and strategic growth. The VP, Virginia will be responsible for a variety of significant activities including internal operations, financial performance, oversight of a territory (Virginia), strategic growth, risk management, leadership development and program quality improvement. S/he will be instrumental in ensuring consistent and effective internal processes and communications in order to strengthen Volunteers of America, Chesapeakes and Carolinas programs reputation and position the organization for continued success. KEY SKILLS The VP, Virginia should have demonstrated leadership, coaching, and relationship management experience and strong demonstrated success managing stakeholder relationships. Program Leadership and Management: This individual will have taken a hands-on approach in leading a variety of initiatives. The ideal candidate will have a track record of effectively leading a performance-based, financially sustainable and outcome-based business line and staff. S/he will have developed and operationalized strategies that have taken a program, business line or organization to the next stage of growth. Team Building and Development: The successful candidate will have managed, and developed a strong team of staff based on the core values of the organization. This individual will serve as a player/coach to motivate and mentor his/her team to set performance goals. Exceptional Communication and Influencing Skills: As a voice/advocate for VOAC, the VP, Virginia will have strong written and verbal communication skills. S/he will be a persuasive, credible, and accomplished communicator with excellent interpersonal and multidisciplinary project skills. This individual must work collaboratively with internal as well as external partners and other organizations, providing exposure for program and business line impact in a variety of professional journals and other media outlets. Ideally, this person will have served as an effective spokesperson at a state or national level. Unwavering commitment to quality improvement in programs and excellence in organizational, financial and project management with the ability to achieve strategic objective results and manage a budget. Strong demonstrated fundraising experience with the ability to engage a wide range of stakeholders including corporations, foundations, individuals, faith-based partners and civic organizations. Ability to work effectively in collaboration with diverse groups of people Integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for VOAC's mission, vision, core values and commitment to working collaboratively with a management team of senior professionals Solid judgment and dynamic leadership skills A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, faith-based organization environment An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities Strong analytical skills; financial acumen, basic business intuition, and common sense Strong work ethic RESPONSBILIITES Enhance, discover, align and implement organizational vision and strategic objectives as established in VOACC's Strategic Plan Ensure ongoing programmatic excellence and quality improvement (QI). Demonstrate consistent financial performance and operational excellence, fundraising growth, communications and systems; recommend timelines and resources needed to achieve the program outcomes and goals. Work with staff to develop systems to ensure consistent, high-quality program outcomes Provide leadership in development of inter-team communication and cohesiveness, sustaining culture and supporting staff during organizational growth External Relationships: Working with our Vice President of Development, expand revenue generating and fundraising activities to support existing programs and the growth of VOAC; cultivate existing relationships and develop new stakeholder relationships Manage relationships with partner organizations and seek collaborations to enhance services and business line growth. Build and own relationships with state or local agencies and local or state elected officials that impact business lines and programs. EFFECT ON END RESULTS: Deliver a financially sustainable and operationally efficient business unit in the territory responsible. This would include positive net margin, strategic growth and meeting targeted outcomes for all programs. Grow territory through expanded quality services, partnerships and potential acquisitions with a risk management plan for business unit. Develop a group of leaders that can sustain and grow the territory in alignment with our strategic initiatives, core values and performance measurements and can in turn develop their teams. This will prepare a future succession plan and professional growth plan for all team members in the territory. Enhance the brand and awareness of our vision, service offerings and housing solutions throughout the territory. PHYSICAL REQUIREMENTS: The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary. The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment. Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment. Operating office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS: Bachelors Degree in Human Services, Business Administration or related field, Masters Degree preferred.A$ -A cents € sA' 7+ years of professional experience in a management role, ideally in human services or a rapidly evolving organization serving those vulnerable populations in our communities. Highly organized and ability to adapt to different roles in an innovative, fast-moving environment; a driving force who manages toward clarity, performance measures and is solutions oriented. A successful track record in setting priorities, shaping processes/systems, measuring outcomes through performance metrics, financial sustainability, guiding investment in people and systems, and developing an infrastructure that creates a stronger and more efficient organization Thorough understanding of business unit/program management; able to work effectively under pressure to meet tight deadlines and performance goals while minimizing risks to organization. Knowledge of Virginia State Agencies regulating services in multiple business lines. Experience with serving multiple populations including the youth, seniors, individuals and families. Excellent ability to balance, negotiate, and work with a variety of internal and external stakeholders; high level of knowledge and understanding, especially as it relates to program operations replication, connecting programs to funding, creatively generating other resources, and building strategic partnerships. Personal qualities of integrity, respect, caring, credibility, and a commitment to Volunteers of America, Chesapeake's mission. Must have some knowledge of fee for service billing structures (Medicaid/Medicare) and also cost reimbursement contracts. Must be able to adapt and embrace working in a faith-based organization and offer our ministry programs and services.