Clinical Data Analyst

Rockville, MD
Jul 01, 2021
Jul 30, 2021
Administrative, Other
Full Time
Job Summary/Company: Sparks Group has partnered with a large medical professional society of over 6,000 members with 50+ staff and a $10M annual operating budget. It is an energetic, fast-paced organization with multi-faceted opportunities in the area of addiction medicine, located in the Rockville area. They are looking for top talent to join their team, is it you!?

This position will support the company's health information technology portfolio, managing clinical support for the company CONTINUUM and CO-Triage software tools which provide clinical decision support for determining the appropriate level of treatment for patients with addiction. These tools support implementation of The company Criteria®, the most widely used set of guidelines for treating patients with addiction. The company CONTINUUM Criteria Decision Engine provides clinicians with a computer-guided, structured interview process that organizes treatment priorities and recommends the least intensive, safe, effective treatment setting. CONTINUUM expands patient access to coordinated, comprehensive care, improves diagnostic accuracy, accelerates effective treatment, and simplifies reporting to insurance carriers. System use is growing rapidly and is expected to quadruple over the next several years.

The Analyst is responsible for addressing user issues by supporting the ticket processes for customer service of two company products: The company Criteria and CONTINUUM - The company Criteria Decision Engine™. The Analyst will join the company CONTINUUM science team to review and investigate issues related to customer use and product performance. This position is an integral part of the company's clinical support process and coordinates with team members and software development personnel to conduct a thorough investigation of product issues utilizing case data reports and related materials. The Analyst adheres to the ticket review protocol and communicates with relevant staff to provide updates on the review process, ticket status, and any recommendations for product revisions.


  • Develop and maintain an in-depth understanding of the company's software algorithms as well the company Criteria®.
  • Address user support tickets as assigned
    • Conduct initial review of issues described by user
    • Identify case information including related documents and data needed to resolve the reported issues
    • Coordinate with software development personnel to obtain case related materials
    • Collaborate and consult with the Chief Architect and the science team regarding clinical and algorithm related implications of the investigated issue
    • Communicate with company support staff to provide regular updates to the user as the ticket moves through the review and resolution process.
    • Complete tracking procedures per standard operating procedures (SOP) for ticket review
  • Support ongoing review and releases of the product (evaluate impact of changes to algorithm).
  • Support UAT (User Acceptance Testing) and other quality assurance tasks as needed for the team.
  • Support data cleaning as needed for analysis and reporting.

Education and Experience:

  • Master's degree preferred in relevant field (e.g. Public Health, Epidemiology, Quantitative Psychology).
  • 1-3 years of work experience in research, data analysis or related area required.
  • Experience with MS Office products (MS Word, Excel, PowerPoint).
  • Experience with programming, software development, or clinical assessment is useful.
  • Content matter knowledge or clinical experience in substance use disorders preferred.

Skills and Abilities:

  • Must be organized and detail oriented.
  • Must be skilled in analytic thinking and problem-solving; must be able to think creatively to solve problems as well as implement solutions provided by other team members.
  • Experience working as part of a team and collaborating with external partners.
  • Strong communication, negotiation and interpersonal skills.

Works closely with:

  • Director of Science.
  • Software technology vendor FEI Systems.
  • Marketing and Engagement Staff.
  • Clinical experts.

Benefits of Working With Us:

  • We work with physicians and clinicians helps millions of patients, families, and communities impacted by addiction
  • Our work helps address the vast national crisis of opioids and addiction
  • We enjoy a strong organizational culture, living by values determined by staff of open collaboration, trust, courage, and connectedness
  • We are proud to have earned the Sloan Award for Excellence in Workplace Effectiveness and Flexibility
  • We offer competitive compensation (commensurate with experience) and benefits that include paid vacation and sick leave, transportation reimbursement, medical insurance, and 401k.


Download the Sparks Group Jobs mobile app from Apple App Store or Google Play .


Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

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