Customer Care Representative

Employer
Green Key Resources
Location
Rockville, MD
Posted
Jul 20, 2021
Closes
Jul 24, 2021
Ref
2128938810
Function
Accountant, IT
Industry
Other
Hours
Full Time
Green Key Resources in Rockville, MD is seeking a Customer Care Representative for a long term temp (possible temp to hire) role with a nonprofit medical organization in Rockville, MD. This position is 100% remote to start and then will be moving to hybrid. This position will be providing customer service to applicants, candidates, Registrants, Certificants, educators, vendors, societies, the public and various staff members while making certain A' that policies and procedures are understood and followed. The responsibilities for this role include the following: Maintain current certification policies, procedures, protocols, and organizational activities Communicate information as needed Provide customer service by responding to questions Resolve routine customer issues and concerns via phone, e-mail correspondence and other means as required Process applications Perform administrative tasks as needed Job Requirements: High School Diploma or equivalent required. Some college, Associate Degree or equivalent preferred Minimum of one year experience in an office environment or customer services Excellent communications skills - written and verbal Excellent attention to detail and strong customer service skills Ability to work in a team environment as well as independently Proficient MS Office Suite skills

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