Guest Services Receptionist

Hendrick Automotive Group
Henrico County, VA
Jul 20, 2021
Jul 24, 2021
Full Time
Rick Hendrick Chevrolet Buick GMCLocation: 12050 W Broad Street, Richmond, Virginia 23233Essential Duties and Responsibilities include the following:Performs opening and closing Guest Services procedures.Answers incoming phone calls in a courteous, prompt, and professional manager.Directs phone calls to the appropriate person.Takes accurate messages.Directs customers to the appropriate person or department.Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.Tracks and filters all incoming calls and takes messages.Communicates effectively with Guest Services Manager and Greeters.Reconciles/updates data entry with dealership software.Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).Walks around the showroom hourly to offer refreshments to guests.Provides a warm, positive and happy environment for Guests, their children and fellow teammates.Helps maintain a clean and comfortable environment (monitor facility).Provides new hire Customer Management training when requested.Maintains CSI at or above Company standards.Maintains an organized, clean and safe work area.Participates in required training.Records all hours worked accurately in company timekeeping system.Follows Safeguards rules and regulations.Demonstrates the Company's Core Values.Complies with Company policies and procedures.Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assigned.Schedule:Average 40 work hours per week in a full time position. Works a varied shift opening and closing several times a week, works every other Saturday to include one Sunday per month.Pay and Benefits:Employer Paid Healthcare Premium401(k) Retirement Plan with Company MatchDental, Vision, Life InsurancePaid Company TrainingSupplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)Paid Time-Off up to 3 weeks VacationHoliday and Sick PayEmployee Assistance ProgramEmployee DiscountsCollege Scholarship ProgramIndividual & Team Rewards?Internal Career Advancement OpportunitiesLargest privately owned auto group in the country- great career growth potential!Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.A' The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Education/Experience:Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.Certificates and Licenses:Valid Driver's LicenseComputer Skills:Intermediate skills in Microsoft Office Products.A' Ability to learn Dealership Management System and web based applications utilized in operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and companypersonnel.Attendance Expectations:The position requires regular and predictable attendance.A' Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.Environment Demands:Duties are performed primarily in the showroom or outdoor sales lot.A' Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees.A' Due to the nature of this position, employee may be exposed to various work environments.Hendrick Core Values:To perform the job successfully, an individual should demonstrate the following Core Values.Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.A' The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.A' This job description is subject to revision at the discretion of the company.#CBHendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit

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