Client Liaison & Customer Care Associate - Immediate Hire

Employer
Highland Management Group
Location
Columbia, MD
Posted
Jul 20, 2021
Closes
Jul 24, 2021
Ref
2128958355
Function
Accountant, IT
Industry
Other
Hours
Full Time
We are seeking a Client Liaison & Customer Care Associate to join our team! You will be responsible for helping customers by providing product and service information. Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long term customer loyalty. Responsibilities : Provide information about the products and services Troubleshoot and resolve event issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Job Requirements:Requirements: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

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