Customer Services / Data Entry

Employer
KRD Trucking
Location
College Park, MD
Posted
Jul 20, 2021
Closes
Jul 24, 2021
Ref
2129002020
Function
Customer Service
Industry
Other
Hours
Full Time
We are recruiting for a Healthcare Customer Service Representative in South Burlington. This is an exciting opportunity with a growing organization! This role is full-time, Monday-Friday, 8am-4:30pm, temp-to-hire, paying $17 to $19/hr. Position is fully onsite with social distancing guidelines and protections in effect. Masks are worn everywhere besides your own workstation. Responsibilities: Our client is looking for their next great team member! The Customer Service Representative's primary responsibilities include: Answer inbound customer calls, assisting with medical, dental and flexible spending plan questions Review plan documents to respond to specific benefit questions Communicate with internal team Participate in team training sessions and build customer service skills Respond to customer email requests Working hours: 8:00 AM - 4:30 PM Skills: Excellent communication and customer service skills Excellent attention to detail Professional telephone manner. Ability to multi-task while working with a computer and phone system Education: High School Job Requirements: Great new orders from structured input phone, email, SAP & Salesforce A cents € cents Execute and monitor transactions to enable delivery of product and billing; monitorA' backorders A cents € cents Execute transactional reconciliation for dealer-to-dealer / customer-to-customer stockA' transfer A cents € cents Initiate country stock transfers and trigger local deliveries A cents € cents Maximize effectiveness through appropriate system and technology usage whileA' A' documentingA' all customer interactions in Customer Relations Management SoftwareA' (Salesforce) A cents € cents Provide transactional support with account reconciliation. A cents € cents Ensure completion of all necessary forms (eg to document legally bindingA' agreements).