Account Support Administrative Representative
Knowledge - Knowledge of general business practices and terminology Skills Communication - Excellent personal, phone, verbal, and written communication skills. Demonstrate high customer service and problem-solving skills. Organization - Superior organization, prioritization, and time management skills. Demonstrate impeccable attention to detail and follow-through in a timely manner. Interpersonal - Excellent relational skills. The ability to work collaboratively without intimidating others. Inspire instead of hindering. Keep an open mind and remain approachable. PC - Proficient in use of personal computer, Microsoft Office Suite, and insurance related software and databases. Qualities - Demonstrates a commitment to Relationship; Honesty, Being Ethical, Integrity; Being Knowledgeable and Professional; Competitiveness; and Service. Job Requirements:A' --A' To provide superior service to clients in the assigned book of business. A' .A' Task 1: Issue Proofs of Insurance accurately and in a timely manner. (24-hour turnaround) Proofs of Insurance include: A' A' A' oA' Auto ID Cards A' A' A' A' A' A' --A' Issue new ID cards when requested by insured or when new vehicle is purchased and added to the policy. A' A' A' A' A' A' --A' Mail renewal ID Cards when received by Carrier. A' .Task 2: Create and send binders, letters and other correspondence including:A' A' A' A' oA' Assemble binder with new/renewal policies, premium comparison spreadsheets, and proposals, if requested for Account Executives to deliver to insured prior to renewal date.A' A' A' A' A' oA' Mail / Email policies to insured with a letter when required prior to renewal date.A' A' A' . Task 3: Process Pending Cancellations A' A' A' oA' Email insured to follow up on payment for pending cancellations due to non-payment and copy producer.A' A' A' A' A' oA' Follow up with carrier for status of payment. A' . Task 4: Aids insureds with completion of audit requirements by calling the insured or emailing the non-compliant audit notice upon receipt from carrier.A' Follow up with insured within 7 days to verify compliance and send 2nd notice if they did not comply. A' . Task 5: Assists insureds with basic billing questions and/or payment processing as requested by the insured or Account Manager.A' Process insured payment in a timely manner by either submitting electronically to the appropriate carrier or by completing a remittance form and mailing to carrier.A' A' . Task 6: Process requests for Loss Runs by contacting appropriate carrier as requested by Account Managers / Account Executives to include loss runs from prior carrier.A' A' . Task 9: Provide backup to receptionist during lunch hour and answer roll over calls from the front desk.A'