IT Support Specialist

Expiring today

Technical Resources International
Bethesda, MD
Jul 20, 2021
Jul 23, 2021
Full Time
Responsibilities Performing on-site analysis and diagnosis of a variety of end user issues and recommending and implementing corrective solutions.Receive incoming calls, and./or emails regarding software problems.Use RemedyForce ticketing system to classify incoming tickets and assign to appropriate groups/technicians.Managing programs or projects for Enterprise IT and driving strategic initiatives.Server and Desktop Vendor Management.Asset Management and Resource Management.Promoting and enforcing best practices for Windows server administration.Promoting and enforcing best practices for VMware administration.Managing VMware server and desktop deployment for Enterprise IT.Identifying, researching, and validating innovative solutions while applying concepts of appropriate methodologies. Requirements Bachelor's degree or Technical School completion and 3-5 years' experience in technical support for Intel-based workstations and Windows 10 desktop platforms.B.S. in Computer Science preferred.Comprehensive hands-on hardware/software troubleshooting skillsAbility to read and comprehend technical manuals, procurement documentation, and OEM guides.Proven knowledge of Information Technology, Information Technology Security as well as Microsoft Windows Server 2012+, Exchange, Active Directory, Microsoft Outlook, Networking (routers switches firewalls) and VolP Phone Systems. Additionally, knowledge of application development - MySQL, PHP, Delphi, IIS will be nice to have.Solid analytical skills, attention to detail and excellent business communication skills a must.Established experience interacting with various levels of internal and external business partners/users.Proven experience leading a cooperative effort among members of a team in a fast-paced, change management environment as well as the ability to formulate strategies and utilize both internal and external resources.Proficiencies in MS Office applications and Project Management.CompTIA A+ or MCP certification a plus.