IT Services - Support Technician Level I

ECS Federal, LLC
Fairfax, VA
Jul 20, 2021
Jul 23, 2021
Full Time
ECS is seeking an IT Services - Support Technician Level I to work in our Norfolk, VA office. Job Description: As an IT Services Technician Level I, you will provide on-site and remote supports for computer workstations, printers, peripherals, and teleconferencing equipment. In this position, you are expected to pose good communication skills, technical, and analytical skills. This challenging position requires an individual with demonstrated experience in resolving technical client support in a service desk setting. You are expected to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide in-person, hands-on assistance when necessary.Required Skills:Ability to pass background checks comparable to DoD SecretDemonstrate excellent customer service skillsDemonstrate the use of critical thinking to prioritize, document, analyze, and resolve problems for customersDemonstrate the ability to be a self-starter, stay organized, prioritize tasks, research and work successfully with minimal d supervisionAdvanced knowledge of current Windows Operating SystemsDesired Skills:3 plus years of experience working with PC Hardware and Software3 plus years of experience in IT/Customer service experienceIndustry certifications such as A+, Network+, Security+, MCP, MCSA, MCSE, MCTS, MCITP, Dell, VEEAM,Minimum of one (1) year of experience with Microsoft Active DirectoryMinimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshootingECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.