Assistant Operations Manager

Washington, DC
Jul 21, 2021
Jul 23, 2021
Full Time
Job DetailsLevelUndisclosedJob LocationEAST END - Willard - 626 - , DCRemote TypeN/APosition TypeFull TimeEducation LevelUndisclosedSalary Range$21.00 - $21.00 Salary/monthTravel PercentageUndisclosedJob ShiftAnyJob CategoryUndisclosedDo what you loveLooking for your next career move?Imagine being surrounded by a majestic Monumental view with a vibrant culture during the work day. Well, Colonial Parking is seeking an Assistant Operations Manager.The Assistant Operations Manager will manage the day to day operations of the location. It's a great opportunity to start your management career. What you will do:Assist the Project Manager to ensure remarkable customer service and operating standards are met through scheduling and managing on-call employees. (scheduling employees for optimum service)Assist with the daily activities associated with opening and closing of the facility.Collect, deposit and report revenue on a consolidated basis and review cashier reports for accuracy and completeness daily. Ensure the facility operates in compliance with company policy to include, equipment maintenance, and proper accurate signage.Ensure the facility's safety and security for both guests and employees, by reviewing maintenance checklists and conducting periodic safety audits as directed in Colonial Parking's Safety Manual.Resolve escalated customer concerns brought to the attention of the facility's front-line associates.Responsible for documenting customer claims.Responsible for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing required work duties.What you'll gain in return:A competitive compensation package that includes an annual performance-based incentive plan401k Plan Profit sharing Paid time-offEmployee loan program Health and Welfare benefits Free Parking while you work!What you need to be successfulHigh school diploma Valid driver's licenseExcellent verbal and written communication skillsStrong hospitality and customer service background Minimum one year of direct leadership experienceExperience in Microsoft Office Products including Word, Excel, Power Point, and OutlookIf you are knowledgeable about the following its a plus:Creating weekly work schedules for employee shifts to meet daily operational needs.Background in the parking/hospitality industry with a focus on valet operation. Equipment maintenance.Know how you are performing:This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year. The environment you will work in:The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear. Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.Who you will interact with:Primary internal contact is with the appropriate Project Manager and the facility personnel. Regular internal contact is with Auditing, Monthly Accounts, Logistics, Human Resources and other support departments. External contact is with the clients, customers, as well as vendors and suppliers.* Colonial Parking is an AA/EEO/Veterans/Disabled Employer.* Employer participates in E-Verify* We maintain a drug-free workplace and perform pre-employment substance abuse testing

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