Lead Strategic Designer, SF iLab

Freddie Mac
McLean, Virginia
Jul 22, 2021
Aug 21, 2021
Full Time
At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

Are you passionate about delivering innovative experiences that delight and encourage customers? Does working on a multi-disciplinary team that solves sophisticated business problems using human-centered design, lean and digital technology excite you? Are you ready to make a positive difference in the lives of millions of people and partners that are part of the housing ecosystem? If so, the Freddie Mac Single Family Innovation Lab is your destination employer! In this role, you'll provide the leadership anchor for design in the Single Family iLab, developing our design approaches, solution strategies and coaching and mentoring our experience designers. You'll partner with a dynamic team to develop an outside-in perspective on our customers, their problems, their needs and the innovative solutions that will continue to Make Home Possible. Apply now and learn about our benefits and why there's #MoreAtFreddieMac!

**This position can be performed currently from a remote location in the U.S. but will require presence in a Freddie Mac office in the future.***

Our Impact:
  • We bring lean, design-thinking and digital technology together to tackle some of our customers' most difficult problems, where break-through solutions can best be conceived through innovation and ideation sprints, rapid prototyping and concept incubation
  • We use a venturing framework where desirability, viability, feasibility and right-to-win are the lenses used to evaluate the merits of our concepts and experiments
  • Our work is design and data-led: we research, hypothesize, prototype, collect data and pivot when needed. We discover product-market fit through testing, iterating and advocating for our customers

Your Impact:
  • You are an experienced, multidisciplinary digital designer that will develop and memorialize the lab's research and design approach, in addition to providing strategic design services to lab concepts
  • Your work will span market and competitive insights, emerging trends and themes, and customer journeys, needs and personas synthesizing and defining the problem space
  • Develop digital concept and product strategy bringing prior experience in areas such as UX design, visual, branding, content strategy and digital marketing, in addition to strategic design
  • Research and present digital exemplars and lead ideation workshops that draw on multiple subject areas to build a concept vision through impactful insights
  • Develop storyboards, low and high-fidelity wireframes and visualizations to pitch ideas and show how they will transform how our customers work
  • Demonstrate a rapid, iterative approach that enables fast experimentation, learning and co-creation with customers
  • Use diverse research methods, quantitative and qualitative testing approaches, to validate hypotheses and test product usability in market
  • Advocate for the customer and ensure the E2E business solution is thoughtfully crafted to support their needs
  • Provide coaching and mentoring to less experienced designers and support an environment where they can grow their skills and thrive

  • 8+ years in a Strategic Design role, or relevant professional experience
  • BS/BA or Master's degree in (Strategic) Design, Human-Computer Interaction, Interaction Design, Design Planning, Strategy or other relevant experience
  • Understanding and depth regarding the latest technology trends
  • Proficiency in user experience design principles and best practices
  • Proficiency in research methods, frameworks and tools
  • Strong expertise in prototyping and market testing
  • Ability to work with a highly collaborative and iterative concept development team
  • Experience as a design team/project lead
  • Strong communication and product pitch skills
  • On-line portfolio available for review

  • Master's degree in business or technology - or in a design specialty field, if the BS/BA is in business or technology
  • Experience in a specialized design environment e.g., an agency
  • Experience supporting digital product design at a startup
  • Product and project management experience

Keys to Success in this Role:
  • Ability to balance building/mentoring other designers with providing design services
  • Ability to deliver high-quality design products in a dynamic environment with minimal supervision
  • The ability to build strong working partnerships across multidisciplinary teams

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

Job Category:Administration

FLSA Status:Exempt

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