Vice President, Volunteerism and Service

Washington, DC
Jul 22, 2021
Aug 08, 2021
Full Time
Business Unit Description

State & Community Engagement (SCE) enables AARP to be a nationwide organization, which strengthens our capacity to carry out our mission. The SCE team includes: 53 states and territories across 6 regions with regional management, the Office of Volunteer Engagement (OVE), the Office of Community Engagement (including the National Retired Teachers Association (NRTA): AARP's Educator Community), and the Legal Counsel for the Elderly (LCE).

This position reports directly to the Senior Vice President, State and Community Engagement (SCE) and is responsible for the overall strategic vision and support for AARP's volunteer engagement efforts across AARP. The VP of Volunteerism and Service provides hands-on, day-to-day leadership for the Office of Volunteer Engagement and its active support for AARP's state offices and Chapters, volunteer recruitment and technology, the development of - and support for - volunteer leaders and their staff partners, and Create the Good. The VP leads a team that also supports and assists all other volunteer engagement efforts across AARP and its affiliates and works closely with external groups that seek to engage and support members and the 50+ in volunteerism and service. The role also leads the effort to substantially increase the number of AARP volunteers and to provide a best-in-class volunteer experience for in-person and virtual roles. The VP is a member of the SCE Leadership team and works collaboratively with AARP leaders to deliver on AARP's social mission through volunteer engagement.

1. INSPIRE: Create a compelling strategic vision to attract, retain, and develop staff, volunteers and partners so that AARP can offer a best-in-class volunteer experience that meets AARP's social mission goals and priorities; initiate efforts to grow AARP's volunteer corps through new and existing volunteer opportunities; motivate staff to bring a service-oriented attitude to their work and offer meaningful opportunities for volunteers to bring their best to our work.

2. LEAD: Coordinate and oversee a multi-faceted volunteer engagement apparatus at the national, state and local levels through skilled staff and volunteer leadership, along with a commitment to the value of staff/volunteer partnerships and the application of adult-learning principles; consistently demonstrate a readiness to address both detailed and big-picture thinking as well as exhibit sound judgment and excellent decision-making skills; leverage the known and emerging strengths of AARP Chapters and Create the Good as well as AARP's other volunteer programs.

3. INNOVATE: Support creative problem-solving and initiate fresh, forward-thinking strategies to build meaningful volunteer engagement interactions and opportunities that leverage AARP's enterprise assets and empower staff and volunteer leaders to deliver results; optimize and actively refine the use of technology in volunteer engagement recruitment, development and support efforts.

4. ASSESS: Continually seek feedback and improve efforts to deliver a best-in-class experience for volunteers and their staff partners ensuring that AARP priorities, budget goals and reporting requirements are met; use AARP's annual Volunteer Opinion Survey and other tools to regularly secure feedback from current and prospective volunteers and their staff partners; create cycles for input, reflection and improvement to provide staff, volunteers and collaborators with quality support and shared learnings.

5. IMPROVE: Deepen AARP's impact and presence in communities across the country through strong volunteer-led teams and creative learning opportunities for volunteers and staff; oversee the coordination and communication with colleagues in AARP Driver Safety, AARP Foundation's Tax Aide, Property Tax Aide and Experience Corps programs, as well as AARP Chapters, Create the Good, NRTA, Legal Counsel for the Elderly, Disrupt Aging, Wish of a Lifetime, OATS/Senior Planet and other collaborators to identify opportunities for cross-program work, recruitment, shared learnings and technology to ensure efficiencies and scale.

6. COMMUNICATE: Initiate and maintain timely, well-written and relevant volunteer and staff communiques to foster shared understandings, promising practices and availability of volunteer engagement resources; serve as a consultant to State Offices and volunteer programs for a wide range of issues related to the work of - and interaction between - volunteers; prepare executive quality reports and updates to AARP leadership and Board members; provide regular cadence of briefings to staff, volunteers and collaborators about AARP's volunteer engagement strategy, practices, resources and impact; leverage all communications channels especially digital platforms and Create the Good.

-Completion of a Bachelor's degree in a related discipline and at least ten years of related volunteer engagement and management experience; or an equivalent combination of training and experience related to the duties of the position.

-Demonstrated ability in setting a strategic vision and designing, leading and supporting innovative and successful volunteer recruitment and engagement efforts, as well as the use of volunteer technologies to support the full volunteer engagement lifecycle including online learning.

-Demonstrated ability to work effectively in a team environment, including building strategic and solid partnerships to advance AARP's volunteerism and service goals.

-Excellent management, interpersonal and teambuilding skills. Action-oriented leader who drives results with an inspiring approach that promotes engagement and innovation from a team of highly skilled staff and volunteer colleagues. Proven ability to effectively manage and coach dispersed teams of staff and volunteers through in-person and virtual interactions.

-Demonstrated ability to manage projects, track deliverables and articulate progress on success measures across a range of issues and project types.

-Excellent communications skills - written and verbal - and demonstrated ability to collaborate across the enterprise in an extremely complex organization. Ability to gain internal respect and build consensus from superiors, peers and subordinates. Excellent at follow-up and attention to detail.

-Demonstrated ability to build relationships, and work with, external partners and opinion leaders to advance AARP's strategic goals.
Compensation and Benefits

AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others. Visit for more information.

As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.