Help Desk Support I

Location
Lexington Park, MD
Posted
Jul 22, 2021
Closes
Aug 21, 2021
Ref
9011
Hours
Full Time
Clearance Required:

Public Trust

Education Required:

HS/GED

US Citizenship:

Required

The MIL Corporation is now hiring!

Let your imagination take flight supporting the Naval Air Warfare Center Aircraft Division (NAWCAD). Looking to find work that stimulates your mind, challenges your skills, and satisfies your curiosity? MIL currently holds several multi-year contracts with NAWCAD in the areas of Cyber, C5ISR, and Information Technology systems.

Summary

The MIL Corporation seeks a Help Desk Support I to support the NAVAIR National Help Desk by serving as Tier II software and financial related travel support for all travel related inquiries for the NAVAIR Patuxent River and St. Inigoes travel community (and other NAVAIR travelers as necessary). As part of the support, CTA personnel will respond to customer inquiries and serve as a liaison between travelers/preparers and the PSD/SATO organization. Policy issues will be provided to the government point of contact for resolution prior to responding to the traveler/preparer. Inquiries and requests for service may come from various media, such as facsimile, e-mail, telephone, in-person, etc. Average estimated calls are 1,300 - 1,820 per month.

Please Note: This position is not eligible for The MIL Employee Referral Bonus program.

Key Duties
  • Assistance with application support for DTS
  • Provide instructions in the creation, completion, and routing of travel documents
  • Provide status on outstanding vouchers/authorizations including routing, payment, and troubleshooting of trouble vouchers
  • Provide instructions and assistance in creating/managing reservations
  • Provide instructions and answering questions concerning voucher payment calculations
  • Provide instruction on obtaining DTS profiles
  • Update DTS profiles and attaching/detaching travelers to the NAVAIR community
  • Provide Cross Organization Instructions
  • Provide assistance with resolving documents that reject or fail to process through to completion for various reasons.
  • Notify TAC of DTS system issues, and request guidance in resolving various travel issues on behalf of traveler
  • Provide technical assistance to computer users
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Required Qualifications
  • Three (3) to ten (10) years of work experience is required
  • Experience using Defense Travel System (DTS) and Microsoft Excel, PowerPoint, Word, and Outlook for Email
  • Excellent communication and customer service skills

Desired Qualifications
  • Prior Navy, NAVAIR, or NAWCAD experience highly desired

Education Requirements
  • Bachelor's degree is desired
  • An Associate's degree with four (4)+ additional years of experience can substitute for the Bachelor requirement
  • OR a HS Diploma/GED along with six (6)+ additional years of experience may be substituted

Clearance

All applicants for this position must be able to obtain a certification of Moderate Risk Public Trust issued by the Federal Agency; please note that the certification process takes into account financial background.

Why MIL?

MIL is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology - and we are looking for candidates like you. Whether you're fresh out of college or the military or well into your professional services career, MIL has great job opportunities that might be right for you.

Here at The MIL Corporation, we pride ourselves on the family-like environment instilled amongst our team. Our employees love working here, and it truly shows through our various recognitions & awards. Some of our most recent awards include:
  • 2020, 2019, 2018, & 2017 Top Workplaces Award, The Washington Post (Washington, D.C.)
  • 2020, 2017 Top Workplace Award, Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine (South Carolina)
  • 2019 & 2018 Certified Great Workplace, Great Place to Work®
  • 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
  • 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

If your goal is to help the federal government deploy leading technologies, improve financial management, or defend the nation in cyberspace, The MIL Corporation welcomes you. Become a part of something greater, where you, the people, make the difference.

The MIL Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.