Administrative Specialist

Employer
USAJobs
Location
Washington, D.C
Posted
Jul 21, 2021
Closes
Jul 29, 2021
Function
Administrative
Hours
Full Time
Duties

Summary

This position is located at the Armed Forces Retirement Home-Washington (AFRH-W) in Resident Services (RS). All of the RS programs are vital for providing services (admissions, food and dining, custodial, recreation, recreation therapy, religious, and volunteer services) for the residents of the AFRH-W.
Learn more about this agency

Responsibilities

As an ADMINISTRATIVE SPECIALIST you will:
  • Perform quality assurance and customer satisfaction surveys related to Resident Sponsor performance, room readiness/assignments, Admissions Office staff performance, telephone communications, and timeliness of campus information disbursement to the applicants.
  • Assist in processing all inquiries for Guest Suites to include reservations, cancellations, rescheduling available rooms, collecting and tracking payments, maintaining spreadsheets for Business Office, coordinating the cleaning of the guest suites, maintaining inventory of bedding, towels, and consumable items.
  • Obtain and organize information/data for use by the Chief and assist in preparation of reports and briefings.
  • Responsible for maintaining, updating and verifying all Resident records to include active, discharges and deceased Residents' records.
  • Maintain individual calendars for the Chief of Resident Services and the Admissions Officer.


Travel Required

Not required

Supervisory status
No

Promotion Potential
9

Requirements

Conditions of Employment



The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
Key Requirements:
  • Please refer to "Conditions of Employment."
  • Must be U.S. Citizen or U.S. National


  • Qualifications

    You must meet the following requirements within 30 days of the closing date of this announcement.

    For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service.

    Specialized experience for this position includes:
    - Serving in an administrative support role using a personal computer to administer office functions and create office documents; AND
    - Researching, gathering, and compiling data to prepare reports.

    OR

    You may qualify based on education if you have completed a master's or equivalent graduate degree, 2 full years of progressively higher level graduate education leading to such a degree, or a LL.B. or J.D., if related.

    OR


    You may qualify based on a combination of education and experience.

    Education

    Additional information

    If you do not meet any of the categories listed above, you may wish to apply under announcement 21-AFRH-78-P, which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.

    - We may select from this announcement or any other source to fill one or more vacancies.
    - This is a non-bargaining unit position.

    CONDITIONS OF EMPLOYMENT:
    - A one year probationary period may be required.
    -Must successfully complete a background investigation.
    - Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
    - If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    - Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    - Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    - Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
    - Selectees will be subject to the AFRH Tuberculosis Surveillance Program.
    - Wear required safety clothing and/or equipment required by the position. This may include safety shoes, hard hats, hearing protection, gloves, masks, etc.
    - Because the AFRH's mission requires uninterrupted, direct human support and medical care for its Residents, this position is considered essential for continuing AFRH operations. Therefore, the incumbent is expected to arrive for duty on time, as scheduled, and to complete the assigned tour during emergency situations such as hazardous weather.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

    Rating : Your application will be evaluated in the following areas:
    • Communication
    • Systems and Technology
    • Clerical

    Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. A subject matter expert may be used in the evaluation. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

    Referral : If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

    If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must receive a score of 92 or better to be rated as "well qualified" to receive special selection priority.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required
    Yes

    Required Documents

    A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .
    CURRENT AND FORMER FEDERAL EMPLOYEES-- Documentation Relating to Your Federal Employment:- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should showa "1" and your "tenure" block should show a "1" or "2".)

    - If you are currently on a Veterans Recruitment Appointment (VRA), submit a copy of an SF-50 showing that. Also, you must submit a copy of your DD214 or other documentation of discharge and any other applicable documents such as SF-15, VA letters, etc.- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

    PERFORMANCE APPRAISAL: Submit a copy of your most recent completed annual performance appraisal includes the final rating. if you have not received a performance appraisal, please explain why in your application.

    If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

    CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

    REINSTATEMENT: If you are a former federal employee and wish to be non-competitively reinstated for a higher grade or full performance level than which you left federal employment, you MUST provide a copy of your separation SF50 (the "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2") AND the last performance appraisal you received from your federal employment which shows at least a fully successful rating.

    EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions .

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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