Systems Administrator

Location
Arlington, Virginia
Posted
Jul 20, 2021
Closes
Aug 26, 2021
Ref
17982
Function
Administrative
Hours
Full Time
Summary

The Systems Administrator will provide maintenance and operational support for any physical/virtual servers (i.e. virtual servers compatible with government-owned virtual environments, including print servers, application servers, print queues, and Managed Print Server (MPS) Server/desktop application software), hardware, and software components that comprise the whole of the MPS solution, including any supporting/dependent infrastructures.

Responsibilities
  • Tier 1/2 Support Deploying solutions to cybersecurity vulnerabilities identified in the USAF print and FAX environments.
  • Manage NIPRNET and SIPRNET Print Server environment, updates, and patches.
  • Manage and maintain print server environments.
  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel.
  • Observe all service call procedures, including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
  • Keep service management informed of potential customer issues if unable to resolve.
  • Participate as a full member of a service workgroup and contribute to the group's productivity.
  • Demonstrate the required product proficiency by successfully completing the product training.
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records.
  • Manage assigned parts, tools, and any other assets provided.
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product.
  • Provide timely and courteous customer service to facilitate customer satisfaction.
  • Meet and/or exceed all required standards, like Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.
  • Other duties as assigned

Qualifications
  • Associate degree in an IT related field
  • Current IAT Level II certification
  • 2+ years' experience managing print servers on a DOD network
  • Secret clearance required

Knowledge, Skills and Abilities
  • Experience with Nuance, Cleo-stream and Center Web applications is a plus.
  • Print Server Management experience.
  • PC skills are required for this position.
  • Skill demonstration required in IE Navigation, File saves and moves, and Internet connectivity.
  • Functional knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word and Excel) is required.
  • Ability to use the PC/wireless devices for data entry, troubleshooting, and web access is required.
  • Ability to successfully pass a drug-screening, DMV, and background check.
  • Ability to work overtime on an occasional basis.
  • Ability to provide reliable transportation to service calls.
  • Proven excellent customer service skills.

#Chenega Worldwide Support

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