Front Desk Coordinator / Concierge

Location
Gaithersburg, MD
Posted
Jul 20, 2021
Closes
Oct 30, 2021
Ref
R-015496
Function
Program Manager
Industry
Restaurant
Hours
Full Time
Adventist HealthCare seeks to hire an experienced Front Desk Coordinator / Concierge who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

The Front Desk Coordinator / Concierge acts as the first point of contact between guests and an organization. This position is tasked with answering guest inquiries, directing phone calls, coordinating destination plans, and more. The selected candidate must always uphold company culture while making guests feel welcomed and valued.

As a Front Desk Coordinator / Concierge you will:
• Welcome visitors, in person, with a smile and directing them appropriately
• Role-model positive customer service behaviors through the consistent application & deployment of AHC's Values and Mission principles and holds self & others accountable
• Effectively Answers and direct phone calls in a polite and friendly manner
• Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
• Sign for Certified mail and packages
• Back up for Mail Clerk Position, this entails: Receive deliveries; sort and distribute incoming mail
• Keep a safe and clean reception area by complying with procedures, rules, and regulations
• Use the Internet and a wide variety of office software, such as Microsoft Office and desktop publishing applications, and computer equipment to conduct research, communicate, create spreadsheets, manipulate data and perform related functions.

Qualified candidates will possess:
• Associates Degree or higher
• Accurate typing of 50 WPM
• Knowledge of excel, word and power-point skills
• Front desk, concierge, administrative experience
• Experience within health-related field preferred

At Adventist HealthCare our job is to care for you. We do this by offering:
• Work life balance through non rotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Competitive comprehensive benefit plans offered (including health, disability, PTO and 403B retirement plan with matching and 3 year vesting)
• 100% Coverage for inpatient care - at Adventist HealthCare facilities
• 100% Coverage for urgent care nationwide - after copay

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today! Apply now to be considered.

Job Responsibilities (in order of importance)

Welcomes visitors, in person with a smile and directing them appropriately
Role-model's positive customer service behaviors through the consistent application & deployment of AHC's Values and Mission principles and holds self & others accountable
Effectively Answers and direct phone calls in a polite and friendly manner
Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
Sign for Certified mail and packages.
Back up for Mail Clerk Position, this entails: Receive deliveries; sort and distribute incoming mail
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Uses the Internet and a wide variety of office software, such as Microsoft Office and desktop publishing applications, and computer equipment to conduct research, communicate, create spreadsheets, manipulate data and perform related functions.
Answers General Human Resources questions
Required Qualifications: Competencies

Demonstrates integrity; is ethical in conduct and decision-making
Values diversity
Demonstrates initiative, flexibility and work well under pressure.
Communicates well, both verbally and in writing.
Must be personable and enjoy working with people
Able to initiate, plan and follow through with projects
Must be neat in appearance and well groomed
Well organized and efficient
Required Qualifications: Education and Experience

Associates Degree or higher
Accurate typing of 50 WPM.
Knowledge of excel, word and power-point skills
3 or more years of experience in secretarial duties.
Experience within health-related field preferred.

Work Schedule:

Full-time days; Monday - Friday.

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and , if offered, may elect to be vaccinated at a n designated Adventist HealthCare location.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.