Principal Process Manager
- Employer
- Capital One
- Location
- Richmond, Virginia
- Closing date
- Aug 6, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Principal Process Manager
Customer Resiliency is a key business area within the US Card division at Capital One. Our mission is to work with customers who are experiencing financial difficulties and develop creative solutions to help them resolve their debt. In addition to being a customer focused business Customer Resiliency plays a critical financial role for the Company as every dollar collected goes directly to the bottom line and funds the Company's ability to extend credit to new customers.
As a process manager for the Contingency and Legal businesses within Customer Resiliency, you will be part of a team that drives in excess of $650MM in annual revenue for Capital One. You will also play a critical role in ensuring we live up to our mission of helping customers find the right solution to resolving their debt in challenging times. We are looking for a process professional who is excited to take on the challenge of helping us elevate the process excellence of two very successful business areas.
We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and the ability to adapt to change quickly. The Process Manager will also provide critical operations management across the following areas: finance, risk management, communications management, project management, process controls and improvements, and organizational effectiveness and change management. The ability to influence up is a key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.
General Responsibilities:
- Owning & managing various sub-processes for the Recover through Contingency and Recover through Litigation L2s
- Building structured sub-processes to improve L2 process and risk management
- Defining and managing to key process health metrics for two critical business processes
- Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives
- Collecting data and information and using analytics to drive reporting & assess process performance; socializing outcomes to provide transparency to senior leadership and executives
- Using process expertise to drive risk mitigation not only internally but also with our network of 40+ external suppliers
- Influencing change both internal to Capital One and externally across our supplier network
- Identify and implement process improvements to drive issue resolution and risk mitigation with a focus on customers' needs
- Create and manage Prime controls
- Developing and maintaining formal process documentation including procedures and process flow diagrams
- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Basic Qualifications:
- High School Diploma, GED or Military experience
- At least 2 years of experience in Business Process Management or Project Management or Risk Management
- Proficient with Google Suite products
Preferred Qualifications:
- Bachelor's Degree
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
- Proficient with SQL
- Experienced in Google Suite products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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