IT Specialist (Applications Services Delivery Manager)

Washington, D.C
Jul 19, 2021
Jul 22, 2021
IT, Management
Full Time


This position is located in the Office of Information Technology, Department of the Chief Operating Officer, in Washington, DC.
Learn more about this agency


  • Defines and manages IT and/or enterprise application related programs and/or projects, or other area of responsibility, to include strategic direction for program initiatives and activities, personnel, infrastructure, policy enforcement, emergency planning, IT and/or cybersecurity awareness, and/or other resources.
  • Provides oversight to ensure application services delivery and program/project work is adhered to the larger strategic view developed by senior management.
  • Responsibilities includes management of legacy application modernization efforts and supporting new application development initiatives, support all phases of development and CI/CD pipeline, stakeholder expectations, ensuring projects stays on track for successful delivery.
  • Manages one or more large IT program(s) to provide products and/or services. Coordinates, communicates, and integrates IT projects and program activities.
  • Ensures that the work effort achieves the outcome as specified within the IT business strategies. Work encompasses the decision-making and negotiation responsibilities involved in executing the program efforts.
  • Conducts systems security evaluations, audits, and reviews; participate in application and systems design to ensure implementation of appropriate systems security policies.
  • Researches current technology to understand capabilities of required system or network; research and evaluate all available technologies and standards to meet customer requirements.
  • Designs and develops new tools/technologies.
  • Identifies customers' information systems requirements; analyzes information systems requirements or environment.
  • Plans, installs, configures, tests, implements, and manages the systems environment.
  • Analyzes design constraints, trade-offs, and detailed system and security designs to identify necessary lifecycle support; and design and develop secure interface specifications between interconnected systems.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a United States Citizen
  • You must be a current AmeriCorps employee on a General, Permanent appointment or a AmeriCorps employee eligible under a Noncompetitive hiring authority
  • Must be telework ready
  • A background investigation may be required
  • A supervisory probationary period is required for new Federal supervisors


Applicants must have one year of specialized experience comparable in scope and responsibility to at least the upper range of the NY-02 pay band, which would be at or equivalent to, the GS-11 level in the Federal Service. Specialized experience is that which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes: leading all aspects of service delivery for application services and performing work that involves ensuring the confidentiality, integrity, and availability of enterprise applications, systems and data (i.e. planning, analysis, development, implementation, maintenance, modernization and enhancement of information systems security programs, policies, procedures, and tools).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills can provide valuable training and experience that translates directly to paid employment. You will receive credit for qualifying experience, including volunteer experience.


This job does not have an education qualification requirement.

Additional information

Special Employment Consideration: Persons with disabilities, disabled veterans who have a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the Armed Forces, VISTA volunteers, some Peace Corps employees and returning Peace Corps volunteers are examples of individuals who are potentially eligible for noncompetitive appointment. If you are eligible and would like to be considered for one of these noncompetitive appointments, applicable documentation that supports your eligibility must be submitted with your application package.

Ethics Requirement: Our Agency is committed to the highest ethical standards and, as an employee you will be covered by the criminal conflict of interest statutes (18 U.S.C. 201-209) and the Standards of Ethical Conduct for Employees of the Executive Branch (5 C.F.R. part 2635). Additionally, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) or Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment date and on an annual basis thereafter.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
  • Oral Communication and Written Communication
  • Problem Solving
  • Service Delivery
  • Technical Competence

Important Note: Your resume must support your answers to the job specific questions. High self-assessment on the Occupational Questionnaire that is not supported by the information in your resume or supporting documents can/will result in elimination from further consideration. If you do not answer all of the job specific questions you will not be considered. Incomplete applications (resume and required supporting documents) will be considered ineligible.

Qualified applicants will be placed in one of the following three categories:

1 - Qualified Category - Meets the minimum qualification requirements as described in the Qualifications section of this announcement.
2 - Well Qualified Category - Meets the minimum qualification requirements and demonstrates proficiency based on the answers to the job specific questions.
3 - Best Qualified Category - Meets the minimum qualification requirements and demonstrates high level proficiency based on the answers to the job specific questions.

NOTE: Status candidates will be considered under the provisions of the Corporation's Human Resources system which allows for:
1) Non-competitive referral of lateral candidates; and
2) The separation of status and non-status applicants for referral purposes.

Status candidates will be referred on one selection list only, i.e., either merit promotion or non-competitive. Nonstatus candidates who are eligible for Noncompetitive referral, e.g. Peace Corps, VRA, etc., will be referred under Noncompetitive procedures only. For Noncompetitive categories, See "Special Employment Consideration" below under "Other Information."

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

  • Resume showing relevant experience (cover letter optional);
  • Unofficial transcript (if qualifying based on education);
  • Documentation supporting eligibility for Non-Competitive appointment, e.g., Schedule A (severely disabled), eligible veterans (VRA or 30-percent or more disabled), VISTA, Peace Corps, etc., if applicable

Similar jobs