Senior Health Information Management Specialist

Jul 19, 2021
Aug 23, 2021
Full Time
The Senior Health Information Management Specialist will perform quality improvement monitoring necessary for organizing and maintaining an electronic patient record system. Will coordinate and prioritize daily operations of the electronic health record section. Will cross-train in all core Health Information Management functions.


Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
3 years Health Information Management experience with emphasis on computer systems and customer service. (Required)

Required Skills/Knowledge
Must be able to work in a fully computerized environment.
Basic understanding of computer applications and working knowledge of Windows Applications and Microsoft Office.
Strong verbal and written communication skills. Strong organization skills and attention to detail.
Maintain confidentiality of patient information.
Ability to problem-solve and perform in a process driven environment.
Strong auditing skills.
Computer keyboard proficiency .
Able to sit for long periods of time at a computer workstation.
Ability to distinguish colors and grades of paper.
Ability to sort alphabetically , sequentially by numbers, dates, and types of documents.
Ability to use judgment when determining appropriateness of involvement of Physicians, Nursing Management and Unit Support Staff when searching for missing documentation or discovering procedural and technical failures.
Must be able to walk and push moderately heavy carts of records throughout hospital facility.

Required Licenses and Certifications
Registered Health Information Technician (RHIT) (Preferred)

Functional Accountabilities

  • Spend half a day on coding Outpatient Encounters on a daily basis.
  • Maintain a 95% accuracy rate on coding

Project Management

  • Act as a resource for projects for medical records systems.

  • Assist with the barcoding of new and revised medical record forms.
  • Will actively participate in orientation and training of all HIM Specialists.

Computer System Operation

  • Retrieve patient identification necessary to appropriately identify patients 100% of the time.

  • Utilize the appropriate queues in the document imaging system to process work.
  • Able to use multiple health information management computer applications with a high degree of competency .

Quality Improvement

  • Spend 2.5 hrs daily reviewing patient records scanned and indexed with a represented sample of all specialist work (including new employees).

  • Correct errors and provide feedback to Sr Revenue Cycle Manager and HIM/Reveneue Cycle Manger.
  • Prepare quarterly statistics of quality findings to Sr Revenue Cycle Manager and HIM/Reveneue Cycle Manger.
  • Prepare examples of common errors and participate in a group discussion as an individual effort.
  • Meet with employees monthly along with manager to provide feedback.
  • Ensure scanned paperwork is not destroyed until the defined sample size is quality assured.
  • Be able to provide reports on a montly basis of chart reviews and audits that are performed.
  • Schedule meetings and produce meeting minutes for all meetings

Chart/Document Prepping

  • Prepare all documents for scanning into the document imaging system at a rate of 3.0 - 3.5 inches per hour following standardized prepping procedures to ensure turnaround-time.

  • Remove all records that are not able to be scanned and initiative a multi-media folder.
  • Mark all documents which are not of good visual quality
  • Label all batches with appropriate clinic information, date received and processed.
  • Identify all documents with patient's name and medical record number

Chart/Document Scanning

  • Scan all documents into the document imaging system at a rate of 35 inches per seven (7) hour shift following standardized scanning methods.

  • Use sound judgment when scanner settings need to be adjusted to increase efficiency and quality of the documentation.
  • Perform daily scanner maintenance by cleaning rollers and glass to prevent build up of paper residue, calibrate scanner and report any issues.
  • Avoid having excessive carry-over of work and communicate with HIM Specialist when daily work assignment is not completed.

Quality Check and Indexing

  • Electronic indexes (files) scanned images from their corresponding queues within the document imaging system at a rate of 14 inches per shift for Quality Control and validation is 12 inches per seven (7) hour shift for outpatient and inpatient records.

  • Avoid having excessive carry-over of work and communicate with Revenue Cycle Manager when daily work assignment is not completed.
  • Focus on quality assurance and avoid critical errors.
  • Maintain accuracy rate at 95%.

Chart/Document Storage

  • Maintain order of all batches of charts/documents scanned and awaiting scanning according to standardized procedure 100% of the time to ensure retrievability of charts/documents when needed.

  • Follow standard procedure for chart storage and destruction policy.

Chart/Document Retrieval

  • Utilize electronic patient record system to locate individual patient records and sets of patient records on an as-needed basis by the set-upand retrieval of workflow assignments within 24 hours of routine request and immediately for STA T requests

Phone Coverage and Release of Information Requests

  • Participate in phone coverage rotation within the department.

  • Process requests for records from outside providers for continuation of care purposes.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

  • Anticipate and responds to customer needs; follows up until needs are met

  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving
  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility
  • Use resources efficiently
  • Search for less costly ways of doing things

  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and co-workers
  • Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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