FFSC Director

Washington Navy Yard, D.C
Jul 17, 2021
Jul 23, 2021
Executive, Director
Full Time


The primary purpose of this position is to provide leadership, management, policy, and program expertise for the Naval Support Activity (NSA) Washington Fleet and Family Support Center (FFSC\Center).
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Serves as principal advisor to the installation Commanding Officer (CO) on human service matters. Keeps the CO informed regarding the development/implementation of family and service member programs related to readiness and retention. Also serves as a principal advisor to Tenant COs on social problems and human service matters related to personal and family adjustment. Identifies installation needs and concerns and presents plans, recommendations and assistance to influence readiness and retention issues. Keeps abreast of DoD, DoN, and CNIC policies and can interpret\articulate their meaning, priorities, and intent.

As the FFSC Director, the incumbent plans, organizes, directs, supervises, and evaluates all Center programs and services.

Supervises civilian, military, and volunteer staff assigned to the FFSC. Supervision may at times be accomplished through subordinate supervisors at the GS-12 level. Organizes, sets, and monitors workflow of the center. Provides technical and administrative supervision to all non-contract personnel assigned to the FFSC. Plans, assigns, and directs work through direct contact with staff members and through regularly scheduled staff meetings. Establishes performance standards for subordinate supervisors; periodically evaluates supervisors and conducts supervisory counseling sessions when necessary; acts as reviewer for performance evaluations conducted by subordinate supervisors.

Determines potential requirements and develops plans for the Center's response to emergencies. In conjunction with the installation Emergency Manger (EM), develops the Emergency Family Assistance Plan, to include the Emergency Family Assistance Center (EFAC). Works with leadership and the EM to determine suitable Safe Haven locations and EFAC sites for contingencies, including mass casualties or evacuations. Serves as the Center's representative in meetings with installation, community and civilian agencies for the purpose of sharing information about the military population, encouraging support, and identifying support structures to advance disaster preparedness among military personnel and family members.

Responsible for the Center's fiscal resource management. Is required to operate the Center within the authorized financial controls. Ensures most efficient utilization of all resources allocated to the Center and adherence to minor property and resource management regulations. Provides input and prepares justifications in support of the development of the Regional FFSP budget, which may include OSD, DoN, and\or NAF funds. Identifies, through data collection and consultation, resource requirements, and recommends allocation of resources for the operation of the FFSC, providing accurate/timely feedback to the RPM. Monitors execution and balances. Submits budgetary items by the assigned timelines, including POM, RAM, unfunded, and annual budgetary requests.

Develops and executes an ongoing Quality Assurance (QA) Plan. It will contain documentation of annual reviews of SOPS, instruction and guidance, a sampling of non-clinical record audits, sampling of customer evaluations and feedback, program evaluation summary sheets, Facility Provider File to include: Clinical/FAP record audits, Clinical/FAP clinical care reviews, Clinical/FAP Supervision/consultation documentation, documentation of Clinical/FAP trends and follow-up actions. All other client records maintained by the FFSC will be QA'ed unless prohibited by instruction, e.g., SAPR.

Implements, monitors, and reports on Congressionally-mandated programs required by Public Law. Currently, relocation assistance, transition assistance, FAP, SAPR and family employment are programs mandated by law. Establishes and maintains effective interaction with installation leadership, local, state, and\or federal community resource agencies to promote and develop coordinated community-wide services.

The incumbent keeps the Regional Program Manager (RPM) and installation leadership informed of issues, problems, and trends in FFSC services that are unique or problematic that exceed the capabilities of the Center. Responds to complaints or problems identified by clients or staff and takes necessary action to resolve them.

As directed by the CO, or in conjunction with the FFSP RPM develops or participates in developing Memoranda of Understandings (MOU) and other formal and informal agreements and relationships within the region and community for purposes of establishing, delivering, and promoting programs. Such MOUs may be related to Sexual Assault Prevention and Response, Child Abuse and Prevention, Domestic Violence, or employment issues.

Serve as Technical Assistant (TA) for the Contracting Officer's Representative (COR) when contractor employees are assigned as members of the FFSC staff. Is responsible for completing COR training and understanding the proper relationship between Government employees and Contract employees.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
  • Relocation Incentive is available
  • May be required to travel by military and/or commercial conveyance in the performance of official duties
  • This is a non-critical sensitive position; a secret security clearance is required. Must be a US Citizen.


Knowledge of social/human services delivery systems and concepts, principles and theories relating to one or more of the social or behavioral science fields.

Expert knowledge of Navy/military organization, mission, and lifestyle and specifically, the psychological and socio-economic factors affecting command and mission readiness and the impact on individuals and families within the military community.

Knowledge of State, Federal, and municipal human service laws, programs, policies, and directives. Knowledge of contemporary human service principles, practices, and research methodologies.

Knowledge of Navy directives, policies, and programs; specifically, privacy act, confidentiality, FAP, maintenance of records, criminal history background checks, and other administrative program requirements.

Knowledge of development, procurement, award, and administration of military support/human services contracts, involving both APF and NAF funds.

Expert knowledge of social science research methodology, strategies, sampling, techniques, and research report preparation. Ability to apply this knowledge in preparing local needs assessments to meet military and community needs.

Skill in organizational development and management techniques required to direct complex, simultaneous programs of the FFSC.

Skill in communicating verbally and in writing; ability to create professional papers and documents based upon sound empirical research.

Ability to supervise; knowledge of EEO and Safety policies and principles.


A bachelor's degree or higher in social sciences, education, or any field which furnishes the applicant with knowledge, skills and ability to perform the job.

Additional information

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.

Some positions have special requirements. In these cases selection is tentative pending satisfactory completion of these requirements. Applicants may be required to provide proof of education, etc. All selections are contingent upon the obtaining of satisfactory employment reference checks.

As a condition of employment, the selected individual will be required to participate in the Direct Deposit/Electronic Fund Transfer program.

SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/ .

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.

When relocation expenses are authorized to perform a Permanent Change of Station (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional information: https://www.dfas.mil/CivilianEmployees/Civilian-Permanent-Change-of-Station-PCS/Tax-Information/

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

  • If you are a veteran claiming Veterans' Preference, please attach your DD-214 "Certificate of Release or Discharge from Active Duty," showing all dates of service, receipt of medals and campaign badges, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD-214, "Certificate of Release or Discharge from Active Duty," is preferable.
  • For a disabled veteran, you must submit a Department of Veterans Affairs (DVA) letter on DVA letterhead that states your overall combined service-connected disability rating.
  • A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
  • Please provide a copy of your College transcript(s) which support those qualifications for which you wish to have considered.

Must provide proof of education for consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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