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Information Technology Technician Ii

Employer
Fairfax County Government
Location
Fairfax, Virginia
Salary
$49,873.82 - $83,122.21 Annually
Closing date
Jul 31, 2021

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Industry
Specialty Trades
Function
Construction and Skilled Trades
Hours
Full Time
Career Level
Experienced (Non-Manager)
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Job Details

Job Announcement

Assists with PC/telecommunications support to customers of the Fairfax County Circuit Court. Installs and configures hardware and software. Performs daily operations and maintenance of servers for Circuit Court systems. Manages internal inventory audits for all computer equipment. Serves as a technical lead for all jury systems and the Circuit Court's website. Supports and troubleshoots courtroom technology equipment.

Illustrative Duties

  • Provides hardware and software support of PC's and network/telecommunications system
  • infrastructure equipment;
  • Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment;
  • Responds to calls from users;
  • Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC's;
  • Diagnoses, tracks, resolves, and documents problems;
  • Serves as initial point-of-contact with vendors to solve problems;
  • Identifies and resolves hardware, software, communications, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software;
  • Schedules and coordinates preventative maintenance on computer and peripheral equipment;
  • Installs, configures and tests new and updated releases of end-user software systems and computing equipment;
  • Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards;
  • Trains and cross-trains fellow employees on system operations and usage;
  • Performs password and other various levels of security support on systems;
  • Analyzes statistics and writes reports on system events and performance;
  • Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.


Required Knowledge Skills and Abilities

  • Knowledge of communications protocol and standards;
  • Knowledge of personal computers and personal computer software application packages and development products;
  • Identifies system problems and recommends possible solutions;
  • Corrects and tests software and hardware problems;
  • Knowledge of personal computer and network/telecommunication architecture;
  • Knowledge of data communication principles;
  • Ability to communicate technical ideas clearly and effectively, both orally and in writing;
  • Ability to train and provide support to computer users;
  • Ability to perform personal computer system troubleshooting on both software and hardware problems;
  • Ability to implement or coordinate equipment repairs and solve software problems;
  • Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of data communications equipment;
  • Ability to maintain records and write reports.


Employment Standards

EMPLOYMENT STANDARDS:

Any combination of education, experience, and training equivalent to graduation from high school; plus three years of experience in installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and one year similar experience.

CERTIFICATES AND LICENSES REQUIRED:

Not applicable.

PREFERRED QUALIFICATIONS:
  • Experience supporting end users in a Microsoft Windows environment, including support of MS Office applications, troubleshooting, and resolving a variety of desktop, server, and remote access problems.
  • Experience managing multiple priorities and tasks with competing deadlines, and operating in a team environment with shared responsibilities.
  • Experience providing technical advice and assistance to senior level leadership.
  • Ability to work well under pressure.
  • Excellent communication and interpersonal skills.
  • Knowledge of Virginia court processes and experience with court case management systems.
  • Experience with Jury Plus Solutions, CPAN, Symantec NetBackup Enterprise v7.5.0.6 and v7.6.1.1, Oracle 11g/12c, MS SQL, Sharepoint 2013, Hyper-V, MS Server 2008/2012, FileTrail v3.8.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check.

PHYSICAL REQUIREMENTS:
This position may need to lift and install computer equipment weighing up to 75 pounds. Must be able to input and retrieve data from a computer. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

Company

Fairfax County, Virginia is a diverse and thriving urban county. As the most populous jurisdiction in both Virginia and the Washington metropolitan area, the County's population exceeds that of seven states. The median household income of Fairfax County is one of the highest in the nation and over half of its adult residents have four-year college degrees or more educational attainment. Fairfax County also is home to an extensive commercial office market and is a major employment center.

Fairfax County Government is a great place to work, with a variety of jobs in different fields, great benefits, and an enjoyable working environment. We serve nearly one million residents in one of the largest counties in the country. Our talented employees have established Fairfax County as a leader in nearly every facet of public service and have won national recognition as innovators in local government.The size of Fairfax County government and the diversity of services it provides to citizens allows opportunities for personal growth and development, without ever having to change employers. In addition to pay, Fairfax County Government provides an employee benefits package worth approximately 25% of your salary in additional compensation. This package of benefits consists of programs designed to protect you and your family during your employment with the county and into your retirement years.


BENEFITS INCLUDE:
Health Insurance
Dental Insurance
Group Term Life Insurance
Contributory Retirement Plan
Deferred Compensation
Flexible Spending Account Programs
Long Term Disability Insurance
Long Term Care Plan
Tuition Assistance Program
Employees' Child Care Center
Virginia College Savings Plans

Fairfax County's Application Process: Fairfax County uses an online application process called NEOGOV at www.fairfaxcounty.gov/jobsfor nearly all positions.

Applicants who need assistance with the online application process are welcome to come to the Application Center at Fairfax County's HR Central where staff will be happy to work with you to establish an account and get your resume into the system. HR Central is located in the Government Center at 12000 Government Center Parkway, Suite 270, Fairfax, VA, and is open Monday through Friday, 8:00 a.m. to 4:30 p.m. Or call 703-222-5872 for more information.

For more information on applying, please click here - https://www.governmentjobs.com/home/applicationguide.

Company info
Website
Location
12000 Government Center Parkway
Suite 270
 Fairfax
VA
22035-0034
US
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